AnthemReviews of anthem.com

I have had anthem for my gap insurance with Medicare, but I’ve also had them three years for my individual dental insurance. I had no issues until this week. Four months ago somebody hacked my credit card, I had to cancel my card and get a new Visa card. It was my era, but I neglected to call anthem and give them the new card number and I was on auto pay. So for two months, the payment was declined. I was not aware of that. This week I had my six month dental checkup. They called me the day before and told me they couldn’t validate my insurance. Immediately, I knew what it happened. I called the anthem to give them the new credit card. They canceled the insurance, they would not reinstate it. It took him three days to make a decision and then called me to tell me if I want it I could appeal it, but that they had declined reinstating the insurance. Keep in mind this was because somebody hacked my credit card, they had no empathy for that at all basically telling me what their policy was. I am gonna go with a different company. I’m not gonna file an appeal. I don’t wanna be with a company that treats their customers like that. I am also going to change my gap insurance to AARP. I don’t wanna get in a situation with my medical where I have to deal with the same type of customer service. They had me on the phone for an hour on Monday. Told me they would get back with me. It took three days they called this evening and told me they had declined to reinstate it. I was on the phone another 30 minutes re-explaining the situation. They don’t care they go by their rules you would think this was a simple as getting my new card number charging me for the last two months and moving on. We’ve all had credit card situations like that and it’s as simple as that. Here’s my new card. Not with anthem they treated me like a criminal.

Customer service is good for general questions. However, they won’t commit to certain questions and will answer with a lot of jargon. Insurance does not cover much. $3,500 deductible and $900 a month and work for a company that makes billions of dollars yearly. Everything needs to be preauthorized or predetermined. X-rays, cortisone shots, Ancupuncture, PT as well as minor procedures and surgeries. Cancer care is limited. If you get a life threatening disease, you die.

Was better after the conversation of the original problem but still not examplortory behavior .

If u get percition that is agenst there views they don't cover,come on if it will help someone fill the perception, changing insurance components

Really hard to get through to an agent. Each person wastes your time with full verification before they transfer you over and over again.

I have the Anthem Medicare Advantage plan for 2024. I will not renew with them because they lowered the dental expense coverage limit with Liberty Dental Plan by $300 (2024 it was $1500 reduced to $1200 in 2025). A red flag is that they removed any mention of it on their website and do not disclose it on the Medicare website. Additionally, I have had problems with their medical transportation provider who stood me up twice after booking transportation then told me they have no drivers in my area, which I told Anthem, but when talking to Anthem they lied and said they have drivers and that I was mistaken. The transportation company relies on Uber drivers which can not provide transportation home if you are sedated. I had a colonoscopy and they used an Uber to get me home which was against medical policy. I appealed the decision and Anthem did nothing. Finally, I was told that telemed services were $0 copay but they billed it at the in-office rate of $40 and I had to file a grievance and then win an appeal to get it properly sorted out. I will be switching to another company that has better dental coverage and hopefully fewer hassles.