Anthem, Inc. is a provider of health insurance in the United States.
Anthem (anthem.com) has 131 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Jade
Bluegrass Orthopaedics just called and said Anthem will not pay for hyaluronic acid knee gel injections. Why? So, I called Anthem and they said they would if the doctor shows injections are medically necessary? Of course, injections are medically necessary, what human gets knee injections that aren't? Fuming mad! BGO and Anthem, not a good match, fo sho!
Dave P.
The anthem website is garbage. The overhead of trying to find a primary care doctor is insane. The games they play with people being 'in network' vs 'out of network' and 'we are telling you this person is in network but they might not actually be, you wont know until we bill you' and what not is criminal. I've been lied to on the phone before about what is covered. The phone call was recorded, but when they went back to investigate the issue, surprise! This particular phone recording got corrupted! I hate Anthem insurance.
Dadisi G.
Anthem sucks! I called the nurse line today 11/13/2020 for a few reasons hoping that it will prevent me from having to go to the HOSPITAL. I had to call 3 times and between the agents and nurses, I think I wasted an hour getting verified and still never got helped. HOW IS THIS NURSELINE HELPFUL! I gave my information so many times I felt like cussing at all of them! The agent answers the call and transfers you to a nurse. The first agent heard me ask for a nurse and then she said, so you are looking for a nurse? I didn't say a word. Then she said one moment and after a few seconds, she asked if I was looking for a nurse. I SAID CAN YOU HEAR ME WELL AND SHE SAID, YES. I said so you heard me ask for a nurse right and she said yes! SO WHY IS MY TIME BEING WASTED??? I WAS FINALLY TRANSFERRED... Nurse answered and asked for my name DOB address, number, and where I was at the moment as if that is any of her business! If someone listens to the call, they will hear her stall to prevent from having to help me. I can't believe these people were so UNPROFESSIONAL! THEY DIDN'T NEED ANYTHING BUT MY ID CARD NUMBER, NAME, AND DOB...AS FOR MY ADDRESS, ASK IF ALL THE REST OF MY INFORMATION IS UP TO DATE, get the answer and MOVE ON... IT DOESN'T MAKE ANY SENSE FOR ME TO CALL 3 TIMES AND SPEAK TO 6 PEOPLE AND STILL NOT GET ANY ADVICE FROM A NURSE! I WANT MY COMPLAINTS AGAINST ALL 6 PEOPLE FILED AND I AM GOING TO MAKE SURE IT HAPPENS BY FILING A COMPLAINT WITH THE BBB AND OTHER COMPANIES. The agents who accessed my account and even the ones who didn't played a role in wasting my time! PEOPLE ARE DYING! And you much rather waste 30 minutes on my phone numbers?????? Waste all my time asking which state I am currently in?????? Answer the Nurse Advice line, hear me ask for a nurse and waste my time asking if I am calling for a nurse!!! IF I WERE THEIR MANAGERS, THEY WOULD ALL BE WRITTEN UP MONDAY MORNING! I want all 6 complaints filed. I hung up after ENOUGH OF MY TIME WAS WASTED... With the 1st, 2nd and 3rd agent! I am not about to allowing these goofy people take me through these changes after being verified! This is a PERFECT example on why some patients are rude to Nurses! IT'S NOT FOR NOTHING! I am not playing any games with these people... A sane person justo doing their jobs would have assisted me properly! Ask for my name, DOB and get my ID #, then ask is everything up to date in your account, like address, and number? GET A YES AND MOVE ON! If HIPAA is making you ask, heres how to do it. Ask the patient in one question to verify the name, DOB, address, phone number AND MOVE ON! That can be done quickly! It does NOT take 6 people and still be acting like you can't understand. After verifying my account, I felt like stupid comments and questions were being asked to waste my time and not have to help me. I GAVE A DIFFERENT PHONE NUMBER WITH THE LAST AGENT. HAD SHE ASKED ME IF THE NUMBERS ON FILE ARE STILL GOOD I WOULD HAVE SAID, YES. Instead, she wanted to waste 30 additional minutes of my time discussing each number and what they are good for. Can I use that number for this and that? Okay and what about the other numbers can I use them for this that? OHHH MY GOODNESS! I DON'T HAVE TIME FOR ANYTHING! The Customer service, was HORRIBLE! I have ran in to MORE HORRIBLE AGENTS THAN GOOD ONES! I Filed a Grievance in August and NEVER HEAR BACK FROM ANYONE... I have checked the status and wasted my time! Anthem is so NOT THE BUSINESS! Plan to have your time WASTED with no chance to ask your medical questions for any resolution! IF YOU SIGN UP FOR ANTHEM!
