Ana Luisa Reviews | Read Customer Reviews of analuisa.com

Ana Luisa Reviews | Read Customer Reviews of analuisa.com

Ana Luisa reviews

693 approved reviews, newest moderated first

Rebecca S.
Sep 21, 2022
Do Not Recommend.
Purchased five jewelry pieces from this brand a little under a year ago. Was initially delighted to find a brand that was seemingly affordable + quality. Unfortunately, all five pieces have tarnished entirely. Do Not Recommend.
Response from Ana LuisaSep 22, 2022
Hi Rebecca, So sorry to hear about what happened to your jewelry. I totally understand how frustrating this experience must be. We do offer a 365-day warranty on all of our jewelry. If you're unsatisfied with it, please reach out to us at [email protected] and we'd be more than happy to find the proper solution for you! Looking forward to making this right for you. Best, Ana Luisa Customer Love Team
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Phil Mc K.
Sep 13, 2022
two pair of earrings returned now no response.
I bought two pair of earrings from Analuisa , they were too small, so I sent them back by Registered Royal Mail , I have sent two messages but I have not heard a word from them , they bombard you with emails to buy , and when I did no response from them , I am waiting for a response . The postage is not cheap either way so I would like my purchase money back .
Response from Ana LuisaSep 19, 2022
Hi Phil, We're so sorry to hear about your recent experience with us! We took a closer look at your account and it looks like our team sent a response to your email on 8/19/22 and 9/14/22. We're sorry if it was never received! Upon checking the tracking information of your return package, it looks like it may have been lost in transit, which is why the refund was never issued. However, we've gone ahead and pushed the refund through, so you will see it reflected on your account in 5-10 business days. We apologize for any inconvenience caused by all of this. Please let us know if there's anything else we can do to help. Best, Ana Luisa Customer Love Team
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anonymous
Sep 9, 2022
This review is for their earrings only
This review is for their earrings only. So far so good. I bought my items on sale and I think for the price they great quality. I think the quality is fair for the cost. Not sure where others can get better jewelry for the cost.
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bri
Sep 9, 2022
Long delays, zero customer support
If you want to wait a month for tracking (they call this “standard”) and have zero customer support then order here. If your package goes missing or you have any issues, expect to be completely ignored by the Ana Luisa team. Not worth the hassle, there are much better companies out there.
Response from Ana LuisaSep 12, 2022
Hi there, We're so sorry to hear about your recent experience with us. We want to ensure you that if you're experiencing any issues with your order, we'd be more than happy to look into it further and find the proper solution for you. Please contact us at [email protected] with the subject line: "Trustpilot Review Follow-Up". We're also available on live chat 7 days a week 9am to 5pm EST. Apologies again for the trouble. Hoping to get this sorted out for you soon! Warmly, Ana Luisa Customer Love Team
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Random P.
Sep 6, 2022
It takes a week to receive its good…
It takes a week to receive its good quality and so good it can match with everything I love it!
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Kara K.
Aug 25, 2022
Greenwashing & Poor Quality
Greenwashing. Overpriced for gold dipped jewelry. I can buy better quality gold filled jewelry for less than what they charge. Also, their big claim for being an environmentally friendly business is that they use recycled metals. This is nothing new, businesses have been doing this for years. I bought a small set of hoops thinking they'd be good quality, but they tarnished within a week, and the clasp felt cheap. Don't waste your money here
Response from Ana LuisaAug 30, 2022
Hi Kara, We're so sorry to hear about your recent experience with us. We fully acknowledge that there's always room for growth as a business, and we'll make sure to pass along your feedback to the appropriate teams here for future improvements. We do offer a 365-day warranty on all of our jewelry and we'd love to find the right solution for you. Please reach out to us at [email protected] with the subject line: "Trustpilot Review Follow-up". We're also available on live chat 7 days a week from 9am-5pm EST. Hoping to hear from you soon! Best, Ana Luisa Customer Love Team
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Gabby S.
Aug 22, 2022
I order some items a few months ago
I ordered some items a few months ago, but returned, because they were too big and have not received a refund yet. I have sent multiple emails and and tried to call and have not heard back. The customer service is horrible and I’m still waiting on my money!!
Response from Ana LuisaAug 22, 2022
Hi Gabby, So sorry to hear that you have yet to receive your refund. We're taking a look into this right now and will follow up with you via email shortly! We appreciate your patience in the meantime. Looking forward to getting this sorted out for you. Best, Ana Luisa Customer Love Team
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Luciana
Aug 17, 2022
product is ok
product is ok, quality could be better for the price
Response from Ana LuisaAug 19, 2022
Hi there, Thank you for taking the time to share your feedback with us! So sorry to hear that our jewelry didn't live up to your standards. We'll make sure to pass this along to our Production and Design teams here for future improvements. We also offer a 365-day warranty on all of our jewelry, so if you're unsatsified with it, please reach out to us at [email protected] and we'd be happy to look into the proper solution for you! Looking forward to hearing from you. Best, Ana Luisa Customer Love Team
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