Philomena Mc K.
Hi I bought 2pait of earrings but I had…
Hi I bought 2pait of earrings but I had to return them .I purchased them on the 15 Aug 22, and sent them back ,I have tried to contact them by email for my refund numerous times but I have received nothing , I spent £110 and £13 postage ,registered Royal Mail ,proof of postage , that is a lot of money with nothing to show for it , can anyone help,,
Response from Ana LuisaNov 14, 2022
Hi Philomena, So sorry to hear that you haven't been able to get in touch with our team about your return. I was able to take a closer look at the status of your return, and it looks like the package may have been lost in transit which is why you never received the refund. But not to worry, we've gone ahead and pushed the refund through. You will be able to see it reflected back to the original form of payment in 5-10 business days. Thank you for your patience in the meantime! Best, Ana Luisa Customer Love Team




