Ana LuisaReviews of analuisa.com

I received the wrong item, even after reaching out when I had suspicions it was incorrect. I was assured the correct item was being sent. The order section of the website (under My Account) is not helpful or well engineered. Also a pair of earrings I ordered, while beautiful, came with the back clasps so loose I had to use pliers to tighten them. You shouldn’t have to use tools on $175 earrings. Customer service is very friendly and the pieces themselves are lovely but I will not be purchasing from this site again.

I appreciate the effort and email exchange I had with a couple of people in Customer Service but I only received one pair of tiny earrings, the other 3 items were not included, only that free pair of earrings. I don't want to waste more time on this, it is not worth it. Please do not contact me again. Regards, Nadine

Auto enrolled me in a subscription membership program I did not enroll in and would not refund it. Thy also took 4 days to process my shipment after I paid for 2 day shipping. Their jewelry is affordable but expensive when you consider the lack of expensive materials (gold, precious gems). They’ve also spammed me with 3x emails a day since my order. I opted out of marketing emails.

Sent wrong item and then instead of saying just keep it, our error, wanted pictures and wanted it in the mail before sending correct order plus it took a month to get it so I missed bday gift. Sent really annoying emails saying exact same thing everyday ( and seemed like every hour). Poor customer relations!

I ordered something and put the correct address and it defaulted to the old address. I immediately emailed . Texted and love chatted with someone and they said they would try and they told their team . Come Monday they said it was too late and nothing they could do which is really annoying. Yes I should’ve have tripled checked the address but I put the right one so I didn’t think I had to check. And now I’m not going to get my package. I really think there should be a better process for this , or they should check their messages before processing packages . I put two stars cause I like the quality of the products of Ana Luisa but please fix your system don’t default to another address and change it . Also have a better system for people who put wrong addresses , yes it’s on me too but man didn’t think I had to check again after putting the right one . Wasted money

I have been a faithful customer for years. I love their products but there are a few I have purchased that have not held up. Clasp breaks. Jewel falls out etc. I’m a careful wearer and remove jewelry before showers and sleep. Customer service and management do not stand behind their products. They think if they break it’s your problem. That part I don’t appreciate.

As others have posted, I was also enrolled into an AL Luxe monthly membership that I didn't want. I can see that the checkout flow has been changed in recent weeks to more prominently call out that the membership enrollment is pre-checked, forcing the customer to opt out. That checkout UI was not in place during my recent purchase and the membership must have been cleverly hidden in fine print. I only realized I'd been enrolled because I woke up to an email sent in the middle of the night while I was asleep thanking me for my purchase. I immediately cancelled my membership because I have no interest in it, but I also emailed the company asking to have the charge reversed. So far, I have only received an auto-reply stating that someone would respond within 24-48 hours. It's been more than 48 hours and I haven't heard a peep from this shady business. I will dispute the charge with my credit card company if needed, but I would prefer that the company just do the right thing.

Giving two stars because I like the jewelry but feel like their business practices are trash. Along with others, I also had their “Luxe” subscription automatically added to my cart. I didn’t know what it was and thankfully I saw the email letting me know I would be charged so I could cancel in time. Really too bad - I like their jewelry but I really don’t like this business practice of tricking people into paying a subscription fee. (And does a jewelry company need a subscription fee? Really?) I won’t be purchasing from them again.