Ana LuisaReviews of analuisa.com

Ordered 2 rings and 2 bracelets from ana Luisa on the 3rd of June, my shipping on DHL has not moved since a few days after I bought it. I contacted on the help chat and was advised if by the 5th business day still no movement then to contact them. I did and was refunded the full amount and was advised I will be emailed with an update the following day. No update was received, I then contacted via help chat again and was told well we have refunded you so not really much else we can do? I ordered the items obviously because I wanted them not to then be refunded and never receive them. I am happy to be refunded but I also wanted to pay the money to receive the items by the date they advertise online. They can’t seem to send out an order but are happy to send me multiple emails a day for advertising. More hassle than it’s worth.

Parcel arrived faster than the scheduled shipment! Glad that I can use the hoops for both casual and some days when i feel like being extra. Been wearing them for at least two weeks now and so far quality’s been really good. 👌🏻

Really unfortunately for their canadian customers that they no longer offer complimentary express DHL shipping. used to get my orders within 2 days and now it's been a week and the tracking doesn't even have a destination country which feels really suspicious. Might not shop here anymore.

It is good and very easy!

Poor experience, ordered earrings on 15th May for my daughters birthday at the start of June. My item still hasn’t arrived. Customer service reply just script and no help at all. Would not recommend this company.

It's a smooth transaction and the items arrived quite fast given that I'm in Asia. The accessories were superb and I'm getting compliments from others when I'm using it. Value for money.

The quality of jewelry from Ana Luisa is great!

Disappointed by the quality. Made in China, my necklace looks cheap and the charm on it feels like plastic. Huggies earrings don't snap shut after one wearing.