Ana Luisa Reviews | Read Customer Reviews of analuisa.com

Ana Luisa Reviews | Read Customer Reviews of analuisa.com

Ana Luisa reviews

693 approved reviews, newest moderated first

Consumer
Dec 19, 2022
Wish I had read the reviews
Wish I had read the reviews! I have ordered a few times previously but only non sized goods like earrings and necklaces. Bought a couple of bangles as presents as very pleased in the past with the goods. The bangle is way too small so tried to return it. The bangle cost £27 but the return label will cost me £26.41!!! Do the math as they say! Won’t be buying from this company again.
Response from Ana LuisaDec 22, 2022
Hi Judy, Thank you for taking the time to share you recent experience with us. I'm so sorry to hear that your recent purchase didn't work out. I wish we could offer free returns to our international customers but it's something we're currently unable to do. We totally understand your frustration and apologies again for the inconvenience caused. We'll make sure to share this feedback with our teams here for further improvements. Best, Esther
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Judy B.
Dec 19, 2022
The cost to return a ring that was too…
The cost to return a ring that was too large was just too much! Nearly half the cost of the ring! I will certainly not be purchasing size critical items any more. I have been quite happy with my purchases although I agree some of the earrings have been much smaller than the photos indicated.
Response from Ana LuisaDec 22, 2022
Hi Judy, We're so sorry to hear that the ring didn't work out. We unfortunately, aren't able to offer free returns to our international customers at the moment and we totally understand your disappointment by this. We're continuously trying to improve our policy and services and will make sure to share this feedback with our teams here for future consideration. Thank you so much for taking the time to share your experience with us. Best, Ana Luisa Team
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Jennifer S.
Dec 9, 2022
I wish I had read reviews first
I wish I had read reviews first. The earrings I purchases are so small I cannot close the back to wear them. Tried to exchange them since I am a first time customer and really excited to try their jewelry. I won't be returning and walking away with nothing. I understand policies but this company should consider the customer retention aspect. They don't want my business so I will go elsewhere. I also was not allowed to return them and purchase a new pair.
Response from Ana LuisaDec 16, 2022
Hi Jennifer, We're really sorry to hear that the earrings you purchased didn't work out. I totally understand your frustration with our policy. We're actively working to offer exchanges to our customers in the near future! In the meantime, we're encouraging customers to initiate a return and place a new order at their earliest convenience. Again, sincerest apologies for the inconvenience caused and appreciate your understanding. Best, Ana Luisa Team
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Michele F.
Dec 2, 2022
I wish I could give zero stars
I wish I could give zero stars. I ordered online and did not see a currency notation. the product ended up being double the price listed in the add so I instantly emailed to cancel. I got an email back from customer service saying they could not cancel???? if it was later than one hour after the order. Seriously. They then indicated that I could return. Now that the product has arrived I can return it for a $20 fee! So terrible and I will of course, never order from here again and will be writing reviews all over the place to call out this terrible customer service.
Response from Ana LuisaDec 5, 2022
Hi Michele, We appreciate your feedback and apologies for any confusion caused by your recent order. Our website is indicated in USD but customers have the option to see the price in their local currency by changing the country settings. If this is not updated, the prices will reflect your local currency at checkout which is why the prices appeared to have doubled in CAD. As a one-time exception, we've gone ahead and waived the return costs and issued a refund of 20 CAD. We kindly ask that you return the package at your earliest convenience. Hope this helps and apologies again for any inconvenience caused! Warmly, Ana Luisa Team
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Paige
Dec 1, 2022
I had purchased from ana luisa last…
I had purchased from ana luisa last year, and decided to add to my collection this year again. To be honest I think the items are slightly overpriced, but what disappointed me most was that it will set me back $40.49 to ship the earrings back through DHL. Customer service response is pretty prompt, but the returns policy just definitely deters me, as you can't try the jewelry prior to purchasing.
Response from Ana LuisaDec 12, 2022
Hi Paige, So sorry to hear that your recent order didn't work out! We'll make sure to share your feedback with our teams here for future improvements. As for returns, we're currently unable to provide free returns for our international customers as our warehouse is based in the US. It's something we're hoping to offer in the near future. We apologize for the inconvenience caused by this. Thank you again for taking the time to share your feedback. We really do appreciate hearing from our customers as it helps us to make the necessary changes to improve our quality and service. Warmly, Ana Luisa Customer Love Team
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Liisa H.
Nov 30, 2022
Review Update
Thank you Esther and Rewesa for your help!! The refund was really quick! I will definitely shop with you guys again! The process was smooth and quick! Hopefully in the future there's some sort of replacement offer. Thanks, Lisa
Response from Ana LuisaDec 5, 2022
Hi Lisa, We're so sorry to hear you're missing an item from your order. Our team works hard to ensure accurate deliveries but this one must have slipped through the cracks. We'll be sure to relay the feedback so we can make improvements to our operations. We'll also make sure someone from our Customer Love Team will follow up with you shortly to find the proper solution for you! We appreciate your patience and understanding in the meantime. Warmly, Ana Luisa Customer Love Team
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Maarten S.
Nov 25, 2022
Same problem here. No communication
Same problem here. Returned goods to ana luisa Germany which I cancelled within 24 hours. Ordered and cancelled all in the weekend. They let me pay returning costs and NO replies to all my mails i've sent to them. Worst customer service I have ever seen. Today i'm 6 weeks further and still no email....
Response from Ana LuisaNov 25, 2022
Hi Maarten, So sorry to hear about your recent experience with us! Our team will take a look into your order right away and follow up with you regarding your returned package. Apologies again for the delay. We'll make sure to find the proper solution for you. Best, Ana Luisa Customer Love Team
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Lucky K.
Nov 24, 2022
Fast shipping and good quality!
Fast shipping and good quality!
Response from Ana LuisaNov 25, 2022
Hi Lucky, Thank you so much for your feedback. We hope you enjoy your new jewelry! Best, Ana Luisa Customer Love Team
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