Rachel
Return Fees
I wanted to return an item I purchased and was told I would be charged a large fee to do so. I wish they would have made that clearer before the time of purchase because now I’m stuck with a product I no longer want.
Response from Ana LuisaFeb 28, 2023
Hi Rachel, We're so sorry to hear that the jewelry didn't work out. We unfortunately are unable to provide free returns to international orders at the moment and sincerest apologies if that wasn't made clear at the time of checkout. However, we'll make sure to take your feedback and share it with our teams here for future improvements. Apologies again for any inconvenience caused. Thank you for your understanding. Best, The Ana Luisa Team