Ana LuisaReviews of analuisa.com

Great customer service, beautiful product. Initially I was a little disappointed because the earrings my daughter wanted for Christmas were sold out everywhere. I went directly to Ana Luisa and found them there, ordered them, then got a notification they were on backorder til January. But you guys made it happen, they arrived just in time for Christmas and she was thrilled. Great communication by Marci throughout. Thank you.

First of all I have to say the quality of the products from AL has always been outstanding. I had a problem with one of my orders recently, seems something happened with the shipping and I never got my pieces although the page of the company in charge said Delivered. When I reached out to AL support they were sooo kind and helpful, they offered options to fix the problem and took care quickly and effectively. I will definitely keep buying from them. Their designs are unique and elegant, pristine finishes and modern looks.

I appreciate the effort and email exchange I had with a couple of people in Customer Service but I only received one pair of tiny earrings, the other 3 items were not included, only that free pair of earrings. I don't want to waste more time on this, it is not worth it. Please do not contact me again. Regards, Nadine

I ordered a necklace and they signed me up for a $50 monthly membership and charged me $5 to sign up, without ANY NOTICE of any kind besides an email after the fact. This is not only criminal, but scammy in nature. If you order anything from here, be SURE to read the fine print and check your email after, as they probably tried to scam you as well. Check your credit card statements people.

Beautiful jewelry! The quality of the product is great. The eebsite is really great

Same experience as other customers: automatically (and forcibly) enrolled in AL Luxe costing me an additional $3.95. Price (in total) balanced out to about MSRP (as the item was "discounted"), but this practice alone is deceptive and unacceptable. Immediately cancelled the membership, but I'm still out $3.95. This will be my first and last order from Ana Luisa, regardless of the quality of the merchandise. Ana Luisa replied stating that the AL Luxe membership can be "removed at checkout." I have since tested this claim and can confirm this is an outright falsehood. It is the only item in a cart that cannot be removed at checkout, and only removes itself if the cart becomes empty. This is deliberate deceit on the company's behalf.

The website was confusing. I thought I checked out as a guest but now i think i joined lux which i do not want. Please follow through with this. I left an email and I tried to call the phone # which does not exist. thank you

Maria is a superstar and should get a raise and a promotion.