AM Home Delivery & Trucking CoReviews of amtrucking.com

Not a positive experience. The first time was good. The 2nd time, I stayed home from work and they did not arrive after waiting the full 3.5 hours window. I called them and asked for a manager to call me and they did not. I emailed management and explained the situation and they did not return my email. The 3rd time, I got 3 calls they were coming 2 hours ago and that they were 15 minutes away and then a few minutes away and I am still waiting...they have no idea what they are doing and have no control over their deliveries.

I purchased appliances and scheduled the delivery/install for my daughter (the homeowner). She was given a time window within which the appliances would be delivered. On the day of delivery, the technicians arrived earlier than the time-window that was given. My daughter was not yet home from work, so she called my husband (her father) requesting that he meet the driver. My husband drove over to meet the driver after waking our grandchild from his nap so he could go. Upon arrival and after providing access to the home, the crew began working. The 3 technicians spoke Spanish, so it was unclear what their plan was. No protective drop cloths were used to prep the entry/kitchen floors resulting in dirt (and ultimately mud) being dragged through the entry/kitchen. One of the 3 technicians attempted to close a shutoff valve to the dishwasher under the sink. No request was made for my husband to perform the shutoff. The technician must have thought the water was turned off because he disconnected the dishwasher and water started pouring out onto the kitchen floor. It took some time to find the water main shutoff given my husband was unfamiliar with the home. By the time the water main was shut off, the flowing water had pooled into puddles on top of the floor while also seeping under the cabinets and into the living room. The water also seeped under the kitchen floor, causing the floorboards to shift and begin curling up. I arrived at the home when my husband was toweling up the mess. I immediately called customer service and explained what was happening. The customer service agent documented everything and asked to speak to the driver. I put her on speaker. I asked her if she was able to hear the discussion and she said she couldn’t understand what was being said. One of the technicians did not speak at all as I believe he did not speak any English. The second technician was very ill-suited to be conversing with customers as he didn’t understand much of the English being spoken and was unable to respond to questions/concerns raised without intervention from the third technician. The third technician also struggled with communication, but his English was better than the other 2. The lack of English-speaking technicians made the situation more chaotic and frustrating than it already was. Given the condition of the floor, I told the customer service agent that I didn’t think the install could continue. The main technician wanted to install the appliances even though water was still seeping out from under the floor into the areas where the appliances would be located. I showed him that the water was still seeping out from under the floor. It was very clear the damage would require the floor to be replaced as it wouldn’t be possible to pull up the damaged floor, dry out the area and reinstall the same damaged floor. It was also very troubling that the technician thought it was safe to work with electricity where water was present (and the conditions of the wet floors made it unsafe to carry large appliances into the area where someone could easily slip and fall). The technicians had already unpacked the appliances in the garage. The appliances were partially prepped for installation. Being unable to continue with the installation, the appliances were left in the garage in their then current state. As an aside on the appliance preparation, while prepping one of the appliances, one of the technicians asked for “tape”. When trying to figure out what he was requesting, I asked if he meant electrical tape. He shook his head, ‘yes’. I asked why the crew didn’t have all the tools/supplies to install the appliances, and with very broken English, I believe he said the tape was left at the last job.?. It’s very disturbing that only one roll of tape was on the truck given it was a “must have” supply. In wrapping up, the old appliances had already been loaded onto the truck, leaving no working appliances for the homeowner. Perishables were in coolers with no refrigerator to put them in. The technicians were driving away with the old appliances when my husband ran after the truck asking that the appliance packaging be taken as part of the haul-away. The driver called out the window that the crew was not responsible for taking the packaging. When all was said and done, my daughter and family were left with a flooded kitchen and living room, damaged floors, no water, and no working appliances. Because my daughter and her family were unable to live in the home with the water turned off and no working appliances, the flooring was removed and the area dried out so new flooring could be quickly installed. New flooring was installed on an emergency basis, the appliances were installed with other assistance, and the water was turned back on.

Our refrigerator needed to have the doors removed to get into our home. That's not unusual. The delivery guys didn't have time to do that, so it was left in our back porch. The company wanted to charge us again for them to come back and finish the job. It has been a nightmare to try and get AM Delivery to come back and finish the job. 3 days later and still our fridge sits on the porch. I would never recommend this delivery company. They are unresponsive and rude.

I ordered a washer and dryer from AJ Madison that was delivered by AM Home delivery. I also paid for installation and haul away. I can say I was nervous but the whole experience was great! The delivery was on time and I was kept up to date. The installers were very quick and made sure everything worked before they left. I am very, very pleased!!!

Such a horrible service. I am so disappointed with them. I ordered 2 small refrigerators from AJ Madison and they shipped with them. I waited 10 days for them to arrive and 2 more days to arrange the local delivery. Then as per the company they brought them to our address at 6:30 AM couldn't wait until I open the door and left. Now they say that they will deliver after 5 days and in order for me to pick up myself they are asking a permit from the seller. I didn't have such horrible customer service so far. Nobody cares about the customers! Never would recommend!

Horrible service, This needed to be assembled, i was down the street and told driver to take package out and get it ready to assemble and he said no and hung up on me, i seen him and honked my horn and called him and again to stop and he hung up. I called the office, one lady picked up and when i was explaining she hung up, i called again and spoke with Diane and she said they cant turn around. I told her they would of been there for an hour or more because i paid for the install. Horrible customer interaction. Sylvester was the drivers name, i dont want him anywhere near my house to my package.

AM Delivery is bad. Today was the second delivery scheduled, but it did not happen Both delivery men told me the same thing. It's too high, too wide; they need three men. They are playing me, thinking I'm not smart enough to know they can angle the appliance and get it in on a dolly. I told them that one person delivered the old refrigerator. I tell them they can bring it in on an angle with a dolly and turn it sideways instead of the full 30-inch front. I do not believe they want to do the job...just get paid for driving over to Asheville from Charlotte. This is the second failed delivery.

Bought a cooktop and they took 4 weeks to deliver it, when they said 2 weeks. When they deliver it I was not home, and they did not leave it. I called the delivery company and they are charging us $125 re delivery fee. Then I wanted a refund because I find this ridiculous, and AJ Madison charges you with a 35% re stocking fee. I have a contractor waiting. I called both delivery company and AJ Madison and they both said they would call me back with a solution. NO CALLS OR EMAILS AFTER A WEEK OF WAITING. You are the WORST company I have ever dealt with. You make the world a worse place. Hope you go bankrupt.