AM Home Delivery & Trucking CoReviews of amtrucking.com

If I could rate this company zero stars I would. I have yet to receive a call to schedule a cabinet that has arrived in their warehouse 10 days ago! I have called 3 times over 2 weeks and still do not have a scheduled delivery date. 3 calls, 3 broken promises to get back to me. Totally unacceptable.

Still waiting for my wine fridge to be delivered.... after having zero say in my initial delivery date (and having called in to try to reschedule, and receiving pushback) I then rearranged my weekend to be present for the delivery. The delivery team then decided to not deliver to my home (came to the wrong neighborhood entrance, didn't call me, didn't try the main gate) and after waiting an hour I had to call to find out they weren't going to deliver my goods. I then confirmed on the phone a new delivery date, only to find out they decided that they weren't going to deliver on that date. Now rescheduled for another week out, but TBD if that happens. If your business is choosing to use AM Home Delivery service as a delivery vendor, I highly suggest you think twice. I am exploring the ability to cancel my order and source a different wine fridge based solely on this delivery experience.

Worse company none to man. Took over a month still haven’t got it. and now I have to drive 3 hours away because they can’t call my number to call me to confirm the delivery. No one knows the location of a single warehouse genuine wastes of oxygen 0 stars

AM Home Delivery is so bad at its one job that it should be studied by business schools. How a company can fail this spectacularly, and this repeatedly, at its core service and still stay in business is one of the great mysteries of modern commerce. It took six attempts and three months to deliver one refrigerator they already had in their possession. Drivers arrived without calling, sat outside, and left. They sent a crew that could not complete the delivery. They showed up on a day we had explicitly told them we would be away, for a window we never confirmed. They repeatedly told us deliveries were confirmed when they were not. They no-call no-showed twice, leaving me sitting next to slowly thawing chicken thighs after I’d emptied our old fridge. Their customer service hung up on my wife more than once, and our multiple requests to speak with someone with more authority (or competence) were completely ignored. But the six attempts are not even the real story. The story is the implausible incompetence at every single touchpoint, as though there were an internal bonus structure rewarding the worst possible outcome for the customer. If you told me I was on a hidden camera show testing how much patience a human being has with an inept “service” company, I would have believed you. And if we’d had no fridge at all while we waited, we would have starved before AM figured out how to do its job. So let me be absolutely clear: if your order, your business, or your plans depend on AM Home Delivery at any stage, do not proceed. Find another path. Carrying the fridge on my back from New Jersey would have been preferable. How this group of individuals pretending to be a company is still operating, I do not know. I sincerely hope the market corrects that soon, if only to spare future generations the pain of trying to get them to do the one thing they claim to do.

This is the WORST delivery experience in the universe. Horrific company, horrific Indian customer service, completely incompetent fools! They rescheduled my delivery without my authorization. SO MANY mistakes! It is just bizarre how much of their own time and resources they have wasted just trying to make things right. HORRIBLE, HORRIBLE, HORRIBLE!

Literally confirmed multiple times for my delivery and made adjustments to my personal schedule to have it be delivered when I'm home since they charge you if they have to reschedule your delivery. While waiting in my window I went to check where the truck was located and they rescheduled me for next week without even notifying me of the change. This is SO unprofessional and I'm calling to cancel my order for a refund because I cannot deal with such a miserable company

I had to deal with this delivery service only because it is the one that AJ Madison uses. Waited six weeks for AM Home delivery service to deliver a washer. Their excuse? They themselves had to wait for a delivery! When they finally brought up my washer, they said they could not install it because my valves were too old. I then had to contact a plumber to do the job. When this was accomplished, I could not call them because the voicemail box was full for the two numbers they gave me. Of course, AJ Madison would not help. After one week I was finally able to locate another number. I had to wait a few more days and pay an additional $150 for the delivery guys to come again (Fernando & Anderson were nice, but barely spoke English, which made communication about the valves or the date of their return excruciatingly hard).

Cannot emphasize how bad this company is. I ordered an item 5-6 weeks ago, still waiting for the delivery. Multiple phone calls without any solution. Drivers that cancel because they are ''tired''. Terrible customer service, not even being able to be transferred to their manager. I do not recommend buying anything from a company that works with them