AM Home Delivery & Trucking CoReviews of amtrucking.com

If I could rate this company zero stars I would. I have yet to receive a call to schedule a cabinet that has arrived in their warehouse 10 days ago! I have called 3 times over 2 weeks and still do not have a scheduled delivery date. 3 calls, 3 broken promises to get back to me. Totally unacceptable.

Still waiting for my wine fridge to be delivered.... after having zero say in my initial delivery date (and having called in to try to reschedule, and receiving pushback) I then rearranged my weekend to be present for the delivery. The delivery team then decided to not deliver to my home (came to the wrong neighborhood entrance, didn't call me, didn't try the main gate) and after waiting an hour I had to call to find out they weren't going to deliver my goods. I then confirmed on the phone a new delivery date, only to find out they decided that they weren't going to deliver on that date. Now rescheduled for another week out, but TBD if that happens. If your business is choosing to use AM Home Delivery service as a delivery vendor, I highly suggest you think twice. I am exploring the ability to cancel my order and source a different wine fridge based solely on this delivery experience.

I had a decent delivery experience, with minimal issue. I ordered a Rocco fridge, they are partnered with AM for the fridge deliveries. I was notified that the fridge had arrived at the local delivery terminal 4 days ago, and to expect a phone call/email regarding delivery at least one day prior. I received a phone call, text, and email regarding my scheduled delivery for today, asking me to confirm. I confirmed the delivery, and ~20 mins later I received another round of communication from them stating that the delivery window had slightly changed, and asking me to confirm again. I gave them a call to confirm that the delivery would take place today, and they also confirmed all of my contact information. They let me know that I will be notified via phone call and text when they are en route with the fridge, and ~1 hour out. This morning, I received one automated phone call- stating that they were 20 mins away with my fridge. I did not receive a text afterwards. They arrived on time, and brought my fridge into my home. I did not have any issues whatsoever outside of the communication concerns, and thankfully i WFH so I have some flexibility with being able to schedule around the delivery. the two men that delivered the fridge were very efficient and professional

Worse company none to man. Took over a month still haven’t got it. and now I have to drive 3 hours away because they can’t call my number to call me to confirm the delivery. No one knows the location of a single warehouse genuine wastes of oxygen 0 stars

AM Home Delivery is so bad at its one job that it should be studied by business schools. How a company can fail this spectacularly, and this repeatedly, at its core service and still stay in business is one of the great mysteries of modern commerce. It took six attempts and three months to deliver one refrigerator they already had in their possession. Drivers arrived without calling, sat outside, and left. They sent a crew that could not complete the delivery. They showed up on a day we had explicitly told them we would be away, for a window we never confirmed. They repeatedly told us deliveries were confirmed when they were not. They no-call no-showed twice, leaving me sitting next to slowly thawing chicken thighs after I’d emptied our old fridge. Their customer service hung up on my wife more than once, and our multiple requests to speak with someone with more authority (or competence) were completely ignored. But the six attempts are not even the real story. The story is the implausible incompetence at every single touchpoint, as though there were an internal bonus structure rewarding the worst possible outcome for the customer. If you told me I was on a hidden camera show testing how much patience a human being has with an inept “service” company, I would have believed you. And if we’d had no fridge at all while we waited, we would have starved before AM figured out how to do its job. So let me be absolutely clear: if your order, your business, or your plans depend on AM Home Delivery at any stage, do not proceed. Find another path. Carrying the fridge on my back from New Jersey would have been preferable. How this group of individuals pretending to be a company is still operating, I do not know. I sincerely hope the market corrects that soon, if only to spare future generations the pain of trying to get them to do the one thing they claim to do.

This is the WORST delivery experience in the universe. Horrific company, horrific Indian customer service, completely incompetent fools! They rescheduled my delivery without my authorization. SO MANY mistakes! It is just bizarre how much of their own time and resources they have wasted just trying to make things right. HORRIBLE, HORRIBLE, HORRIBLE!

Literally confirmed multiple times for my delivery and made adjustments to my personal schedule to have it be delivered when I'm home since they charge you if they have to reschedule your delivery. While waiting in my window I went to check where the truck was located and they rescheduled me for next week without even notifying me of the change. This is SO unprofessional and I'm calling to cancel my order for a refund because I cannot deal with such a miserable company

Not good but also not the most awful experience I've had with a shipping company. Ordered from AJ Madison. They were great. This company fails. Communication is horrible. Their automated message doesn't tell you that you MUST confirm the shipping date even though their VM message said to call if the day and time doesn't work, nothing about needing to call if it does. Well, I didn't and received a message later that the delivery had been cancelled. That's literally all it said. No further info, so I had to call. Delivery was scheduled between 5:30 pm and 9:30 pm. Super late and not crazy about that but OK. Day of delivery got a phone message that they were 30 minutes away. The call came in at 4:00 pm. I happened to be available but if I had not, would they have declared a failed delivery and made me pay for it even though they were an hour early? I assume so. The delivery drivers said they didn't speak English, which I believe was a lie. While I was plugging in the appliance to make sure it worked, they left and didn't take the boxes. I'm going to use the boxes in my landscaping but if you don't want them, watch the drivers like a hawk and make them take them.