AM Home Delivery & Trucking CoReviews of amtrucking.com

This company is a pile of dog crap. We ordered a tv September 1st from Walmart. Sounds promising…not with AM home delivery involved. First time they deliver we tell them we aren’t finished with the patio space and they say no problem we will reschedule. They fail to inform us the warehouse is 6 hours away. Two weeks later still nothing, every time we call we get passed to some scrub customer service person who keeps telling us we might be able to deliver next week or maybe the week after that… we ask for a manager, still nothing a week later. Finally about a Month after first delivery attempt the truck shows up…whoops somehow they forgot to load the tv on the truck 6 hours away that morning…. Absolutely a joke of a company, no idea why wal mart or any other company would use them. Run by clowns clearly…still nothing tv.

I am beyond frustrated with this company! I ordered a beautiful dining room table and only received the chairs.I had to take off from work and wait for it to be delivered. They couldn't figure out where the table was until a couple days later, when they realized it was in their own warehouse. I called KM furniture to help me push them to deliver it over the weekend so I wouldn't have to take another day off. They completely ignored me and st it up for Tuesday and then cancelled and set it up for Wednesday. I just received a call from them cancelling the delivery after I took off another day from work! Now they don't know when it will be delivered. I called KM again who said they would call the manager of AM home delivery and now I have been ghosted by both companies!!! Still no table and all is paid in full.

Michael Moreno made my delivery great!!! He is smart, intuitive, understanding and flexible. He did a fabulous job of dealing with my 100 year old house with tight corners and steps. He has a high EQ (emotional quotient)! He can read people. Keep him. Even better, promote him.

Wow where do I even start with you people? This is truly a series of the worst customer service experiences of my entire life. My fiancé and myself got the confirmation that you all had received the bookshelf on 7/23/25. You confirmed a delivery date WITHOUT asking us for 7/31/25. My fiancé called and got ahold of someone who said we'd get another email with a different day (supposedly the following Tuesday) and nobody ever contact us. I called again the following week twice and got the same garbage from two different customer service agents in the same week. My fiancé is a physican and I am a neuroscientist - we cannot take time off to receive a delivery. We requested the delivery be done on a M/W/S/S, but each time we called (mostly me, twice a week), we got the runaround that someone will contact us, someone will contact us. Only after the 6th phone call did someone bother to tell us that our address is not on the route for M/W and they can only deliver T/Tr. That is just asinine - you are a delivery company and this is your LITERAL JOB. This went on and on - we had to get the company that we bought the bookcase from to contact someone with at least a smidge of competence in this company to schedule a delivery date. We called you people again and were told that if we could not find a delivery date before the end of the week we would be charged a storage fee. Your employees, one woman in particular whose name escapes me, were horribly rude to us. We are understandably angry at the runaround you people are giving us, but to sass a customer on the phone is unacceptable - that woman should be fired. She got to the point that she recognized the order number and stopped trying to help us entirely. I'm sure if you look in your records you can find out who she was - not that you will bother to improve any aspect of whatever you attempt to do at this company. We finally got the bookshelf delivered on 8/23/25 - 30 days after you all received it. Shoutout to Joe at AM who actually go this scheduled in 3 days and got us a weekend day that worked for us. That was not without its problems. I called to change the phone number associated with the order to my fiancé's so that the driver could contact the appropriate number since I was not available. Despite confirming that twice on the phone, you still called me while I was out of town and could not answer my phone. When I called the number back, the driver was also rude to me as to why I did not pick up the phone. Nor did he bother to ring the doorbell - he just called and said "I'm here." The only positive part of this experience is that it is over. The amount of stress, nonsense, and utter incompetence we have had to deal with for a month is unbelievable. If I find out I ever have to deal with you morons ever again, I will cancel my order immediately.

This has been the worst experience of my life. The tracking number delivery time showed I was delivery number 26. I was watching the tracking all day and then it shows they were at number 24 stop. The driver calls me and says they're at my house and I was their last step, which was false. After calling, it was confirmed the driver skipped other stops and came to my residence when I was not at home yet. I explained my neighbor could sign for the package and they took off asap after lying about waiting around for so long. They even said on the phone my driveway was too much for them to carry the refrigerator to my door because they couldn't fit their truck up my driveway. I called within 11 minutes to confirm my neighbor could sign and they said we are already gone. And now they're saying I have to pay a re-delivery fee because they couldn't wait for my neighbor to come sign the release. Horrible company, I would not recommend!!!!

Absolute worst delivery experience of my life. Delivery guys tried to just dump the delivery in my driveway when I had paid for white glove set up. They acted mad that they had to assemble the bed in my designated room. They left all the trash from the assembly in the bedroom and then left all the empty boxes and trash sitting in my driveway. Literally the most rude delivery people I’ve ever dealt with. I called and complained and the phone operator tried to defend some of their actions. A big fat NO to this company!

Absotutely useless company you should avoid at all costs. Took 2 weeks to deliver bathtub for what is a 4 hour drive and even then driver refused to bring it to our front door as he claimed road was too narrow. He clearly was unable to drive a truck, even his driver assistant said he could've got up the road. Driver described it as "not my problem". We had to take our truck to meet his one on the main road. Are rude on the phone as well.

The men who delivered my refrigerator were very friendly & polite. On time & excellent service….what more could one ask for? Cindy