Altra was founded with a desire to find a better shoe for road and trail running. Experience the difference of our FootShape™ and ZeroDrop™ design.
Altra Running (altrarunning.com) has 381 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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M
Great shoes but terrible customer service. They sent me the wrong shoe and I emailed them the day I receive the order (October 4). I emailed them one week later (October 11). I have been hold for 15 min earlier today and over 25 min now with no response. I have a pair of shoes I did not order and have no need for that I paid for. And no one to contact to resolve the issue.
frank
I have 2 pairs of the TIMP trail runners and 1 pair of the Escalanate. these are the BEST fitting shoes I have ever owned however...the TIMP have a fail in them at the top of the toe box. after only 300-400 miles the toe box unravels and opens a hole I'd like to send them back for a repair.
Camo Q.
No shipping confirmation after waiting 6 days. No answer at customer service after multiple calls. Payment went through, no way to contact anyone with Altra for a refund. Emails are being returned, saying host not found at email listed for Altra’s contact. Horrible way to run a business. Will be filing a claim with PayPal.
Bryanna J.
I love these shoes. I am always satisfied with my purchases. I love the roomy toebox and zero drop.
Michael David Johas T.
Good site, no problems ... although it seems like you keep losing my address
Michael G.
New trail runners arrived quickly. Can't wait to break them in. Running exclusively in Altras. On the trail and road. Great shoes try a pair.
Joanne G.
Update on 10/11: I finally received shipping label for return. The email said that delay was caused by the process of moving corporation locations, emails and calls .... ------------------------ Received my order 9/28. Since 9/28, I've emailed and called (888-851-9411) many times for a Return Authorization # but couldn't get any answer. I've followed Altra website return policy. I held on the phone for 30 minutes numerous times, no answer, no way to leave a message. This Trustpilot web site can automatically send reviews to an Altra email account. But my email to that Altra info account bounced back. I suspect Altra is going to default and close the business soon.
Edwin M.
I received the shoes yesterday. I put them on and walked around in the house. They are too small, I need to exchange for a bigger size.
