Altra RunningReviews of altrarunning.com

I checked on my order and the Altra website said my order did not exist, even though I have a confirmation of the order. I have called numerous times and have been on hold up to 15 minutes...

The shoes are wonderful, comfortable and supportive. But the customer service is terrible. I needed to return a pair that did not fit properly. They advertise they return within 30 days, but they do not answer phone or respond to email. So there is no way to get an RMA for returns. And then the 30 days are almost passed and I still cannot get a response. That is not only shabby customer service, it is fraudulent since they make it impossible to return. And now I am out over $100.

These are wonderful shoes. I have 50% less hip pain. The first shoes I've had in years that fit my heel. The toe box accomodates my orthotic. Thank you!

I absolutely love my Altra Intuition running shoes. Super comfortable and makes my feet feel great. However, one shoe has a squeak in the sole, and it's driving me crazy. If the company can get rid of the squeak or replace my shoe, I would definitely give this a 5 star rating.

Really love the design of these shoes. Love the larger toe area and the zero drop really helps with my heal striking. I find it easier to strike mid-foot or even concentrate on toe striking. The soles of my feet are sore after a run in these shoes though. I am hoping that is just part of the adjustment process of wearing the "other type" of running shoes for so long. Altra Running website was great to work with, easy ordering, quick delivery.

I cannot get through on the phone to tell you that 1) you charged me 2 times for Escalante Running shoes. 2) I did not receive any Escalante shoes. 3) I received the Altra Lone Peaks that I did order but they were delivered in a soaking rain--so they are wet. 4) I would like to return the Lone Peaks but cannot get (by telephone) an RMA because nobody ever answers the phone, nor do they call back. You clearly need HELP there!

I love your shoes, they are the only ones I will be wearing

I received my Altra Escalante shoes in the mail on the 18th of September. I was excited until I tried them on, they were made crooked and the tongue was so thin, I couldnt get it to lay flat. I have called customer service twice, left messages, with no return call. I have emailed twice with no response from customer service. I am still waiting for my RMA number and UPS postage so I can return the shoes and get my purchase price back. Please respond to this. I am very disappointed in the shoe and the service