Altra RunningReviews of altrarunning.com

I was hoping for a little more information on their shoes on their website. They have a shoe for short distances but not for long distances. Buying a new type of shoe online in always makes me nervous. I have heard really great things about Altra Running shoes from people online but I don't know any runners that run in these shoes. I loved how they had a quiz that asked about my activities and wear on my treads. This quiz made me confident enough to buy these shoes.

I've only used the Lone Peak's and love them. I recently ordered my second pair through eBay, maybe a risky move on my part, but they were a great deal and in brand new condition. The stitching on one shoe came completely apart after only two runs! Believing this to be a manufacturer's defect, (my first pair never had this problem) I contacted both the eBay seller and Altra directly. The eBay seller offered me a 50% refund without needing to send the shoes back, and I waited a couple days to see what Altra would offer (was hoping for a full refund or replacement). After 10 days, still no word from Altra (so I did take the 50% ebay refund). Then sent another email, and a voicemail (due to high call volume on their end), finally received a response to my second email (never got a call back from them) saying, "I apologize for the delay in response. Where were the shoes purchased? If from a retailer and not our website have you reached out to them to see if they can do an exchange or refund? Our shoes do have a manufactures warranty. Please let me know so we can find you a warranty solution." Basically passing the buck on to the original seller. I responded and have yet to hear back. I should add that IF Altra had responded to my first email within a timely manner, I would have been in the 30 day window stated on their website that allows a buyer to send their shoes back for a replacement. Can't believe that a random ebay seller would have a better return policy/customer service than a highly reputable running shoe company. It's unfortunate because I love(d) their shoes. If you do buy Altra's, I'd advise NOT buying off their website, and double/triple checking the shoes for any manufacturer's defects and making SURE you are in the correct size.

I purchased these sneakers based on others review. Box toe is wider but no support my knee hurts and turns my right foot inward not outward and rubs and hurts my big toe on right foot. Please send email on how to RETURN!!!

Didn't receive merchandise yet to review but delayed receipt annoying. 7 days and still waiting.

I’ve only just placed the order; product has not yet shipped. That’s the reason for just 4 stars.

customer care rep. answered quickly, was very friendly and very informative. answered for all my questions. great experience

Still waiting for any confirmation that my order will be shipped. Nothing but an initial confirmation from Altra. Seems a bit slow

Great shoes but i cant support this company anymore and will look for an alternative shoe company. This is the worst customer service I have ever experienced. I've called multiple times and left voicemails and emails with no reply for weeks. Such BS.