Altra RunningReviews of altrarunning.com

Die Schuhe sind an und für sich top. Der Kundensupport hingegen ist die (man verzeihe mir die Polemik) größte Sc*%@/?e, mit der ich je zu tun hatte. Einmal ne Antwort bekommen, alles andere als zufriedenstellend, aber immerhin. Die nächsten 2 Mal passiert einfach gar nix. Man wird komplett ignoriert. Das sollte nicht der Anspruch so einer Marke sein.

DO NOT order from Altra running EU! Hidden charges! I ordered shoes from them, ordered the incorrect size as they were US sizes, and immediately sent a request to customer services to cancel the order. They replied they couldn't cancel the order and I would have to just refuse the order when it arrived to avoid returns charges. The courier doesn't let you do that. So you have to pay returns charges and ship the item back to Italy (from the UK), which is very expensive. Don't order from them, they don't mention these hidden charges anywhere!

The website for Canada altracanadashoes has been hacked and is redirecting you to a fraudulent site. Beware!

Scam!! Avoid at all costs! After one month of waiting for the pair of shoes, I emailed the support and was given a tracking number that showed " item is not found". Sent several more emails, and got generalized answers, very rude, and ignorant. After a few emails and me demanding a refund, I was told that the item was lost in transit and they are willing to refund only 40 % back. Unbelievable ! SCAM !!!

Currently have tried 2 pairs of the Men’s Altra 7 Lone peaks with their new design and both have had busted seams at the sole around the big toes on both sides. I have used their previous versions with no problem so it appears to be a design flaw. The new design no longer has stronger fabric/leather where the shoe meets the sole, rendering it more vulnerable. Altra refuses to stand by the integrity of their shoes. I have dropped $600 on shoes the last 2 months. Each pair only lasting ~ 250km. The first pair that busted, I figured it was my fault. But when the second pair ripped, I had had enough. They say that they aren’t meant for hiking…. Strange considering they are trail runners….. I will no longer advocate for this brand in the hiking community. I am very disappointed since they were very good quality in the past. I have 411km left in my 3000km thru hike and now have to switch to a different brand of shoe. Most likely the brand Topos since they also have a wide toe box and have more grip to the soles.

Tried to cancel my order but was told I couldn’t and should refuse delivery. I called the delivery company and they said that I couldn’t do so and that refusing when delivery is attempted would incur fees. They are basically scammers. Ship the wrong size and then don’t allow you to cancel it.

I ordered the wrong size by mistake (didn't realise they were in US, not UK). Contacted the customer service team on the same day, they replied back saying that my order cannot be cancelled or amended because it is already being shipped!! They advised me to "refuse delivery" which is impossible because I don't know what delivery partner is being used and parcels are usually dropped off at my door anyway, so I'll have no chance to refuse delivery. I'm never buying anything from that website ever again. Now I'm gonna have to pay for my own returns, while it could have been easily fixed by CANCELLING the order.

I purchased a pair of Altra running shoes from Runningshoes.co.uk and they are far too small. I normally take a size 5, but always order 5.5 in my running shoes. These shoes aren’t even a size 5. I had to pay delivery for them and runningshoes.co.uk now want me to pay a further £4.99 to return them. They claim that all shoes are sized differently, but I’ve never come across any shoe that is so far away from the true size. As an online retailer, runningshoes.co.uk should be advising customers of this significant size difference and advise of the size to purchase to match the size you need. I won’t be buying anymore Altra shoes and won’t be using runningshoes.co.uk again.