Altra RunningReviews of altrarunning.com

Ich habe am 25.1.2023Lone Peak 6 gekauft. Nach nur 250 km in drei Monaten ist der Stoff an den Fersen innen durch. Es sind Löcher entstanden. Habe den Schuh reklamiert und bekam die Antwort kein Fehler von Altra. So etwas ist mir in 20 Jahren Laufsport und Marathontraining noch mit keinem Schuh verschiedener Marken passiert. Ich kann die Marke und den Kundenservice nicht empfehlen.

There is room for improvement. I ordered the Superior 5 and the Lone Peak All Wtr 2 from altrarunning.eu. 1) Altra should state more clearly that their shoes run a size too small, and that you should order (at least) a EU size larger. I noticed my mistake early, but when requesting to update the order (days before it had shipped!) customer service said this was not possible (???) and that I should just refuse delivery. This is neither honest(imo) nor really possible. Altra should improve their logistics system. 2) Their site should state whether or not the prices do not include VAT. This is not easy to see, and I got the wrong impression when the prices where in my local currency. Needless to say, I got a bill from customs for ~90Euro, on a ~310Euro order. 3) The Lone Peak All WTR 2 seem to cause me to pronate more than usual, as if the soles are "higher" on the outside than the inside. 4) Altra's shoe-finder feature on altrarunning.eu doesn't work. I love the idea. It shows me no shoes when applying filters. (Tested on Chrome Android and desktop.) The All Wtr 2 will loose their water-proofness after just a couple weeks use. Otherwise they seem fine. I would order something else. The Superior 5 was returned for a size larger - have not been tested at all. Update: One pair of shoes where returned. Altra did not send me a size larger per my request, instead refunding the money. Unfortunately if I reorder the same shoe I will have to pay customs again... Effectively I have now paid more than 300 Euro for one pair of sneakers. According to Altra customer service, their logistics system does not allow for size-changes. Some positives: 1) Their support do reply in a timely manner. (I did not like the "solutions" however..) 2) I did receive my order in a timely manner. 3) The "Original fit" shoes are ok to use for someone who prefer barefoot shoes - my pinky-toes are not getting "squished". I bought Altra shoes to give my feet a break while transitioning to barefoot shoes.

Apalingly bad customer service. Had a pair of Lone Peak high sided walking shoe disintegrate after 200 miles. Retailer no longer stocks this brand (I wonder why!), so approached the company via website three times. No response. They do not care about their customers. Agree with others - don't buy from this company.

Ich habe den Schuh am 22.02.23 gekauft und für normale Spaziergänge benutzt. Heute 17.05.23 ist schon die Naht aufgegangen und der Schuh ist hinüber.

Man wird vorab nicht auf die exorbitanten retourekosten hingewiesen. Rückversand nach Italien ! Was eine Frechheit!!!

Promettevano veramente bene... invece... brutta esperienza; Incominciata con un reso per taglia errata (consigliata dai loro tecnici). Reso a spese mie. Scarpe durate DUE mesi dopodiché la fodera interna verso il tallone si è completamente scucita. Ho mandato due email per contattare l'assistenza ma non ho mai ricevuto alcun riscontro. Delusione.

Shoes are brilliant but do not order directly from them. It says uk size when you order but they then send you us size. Then you have to pay to send them back. Terrible customer service. Would never buy from them again directly from altraeu Italy.

I have received a promo email from Altra - "Spend a minimum of €150 to get a FREE tee, cap, or trail gaiter!". I go to their site and add in the cart pair of shoes for a €160, I have choose a cap as a gift and did not finish the order. After two days I received an email from Altra that give me a 15% discount on my order - "If you make purchase within 48 hours you can get a 15% discount by entering the following code at the checkout:" After I entered the code on the checkout I lost the gift, and the free delivery option, but the order was already made. Immediately contact the support with a request to cancel the order, and get my money back. After waiting a couple of days they ship my shoes and write me an email, that they cannot do anything about, and the system is automatic and advised me next time when I want to use the discount code, first contact them - "For this reason, if it should happen again, we advise you not to proceed with the purchase but to contact us first so that we can help you otherwise." Overall the price difference between before and after the promo code is minimal. I have just lost a free hat from my lovely brand - Altra, but the problem is that the customer support had a couple of days to review my issue and cancel the order before it was sent, so I can order my shoes without the "discount", and ending up without any effort from Altra side to resolve my issue is very disappointing.