Altra was founded with a desire to find a better shoe for road and trail running. Experience the difference of our FootShape™ and ZeroDrop™ design.
Altra Running (altrarunning.com) has 381 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Andy W.
Thought I'd buy my second pair of Altra's direct as they had the size and colour I wanted, Escalate 3s. Had free delivery. Shoes came with a fault, pinch in the toe box. Contacted customer service but the replies were intermittent or took days. After 11 days of uncertainty they decided I could return the shoes (not sure why a delay for a faulty product). Kicker was I needed to pay for the return even if it's faulty, and it's in Italy!! Wont be buying Altra again.
Maureen D.
As I have very wide feet I thought I would give Altra shoes another try having used them several years ago. I read they had been taken over by another company and have to say my new shoes are a disappointment. The toe box is nowhere near as roomy as they used to be. Looks like they’ve lost their way a bit now sadly.
Sharon
Bunch of scammers....avoid!!! Ordered a pair and were too small paid £25 to send them back and they turned back up at my address....meanwhile I had ordered a bigger pair .....UPS left them in a bin and they've been removed so I've no trainers and I'm owed £280 but they're ignoring me now. 2 months have passed and heard nothing regardless how many times I try contact.
Keith C.
Identical to most of the other 1 star reviews, I tried to cancel my order and altra advised me to just refuse delivery. One month down the line I have no refund and £150 out of pocket, buy from altra with caution if you need to return or refund you have no chance. Avoid like the plague
Rainer E.
Ich habe ienen Altra Trail-Running Schuh Boa Mont Blanc gekauft. Der erste Eindruck war sehr gut, bequem und auf festem Untergrund erstaunlich agil. Nach bereits 10 Kilometern Trail in den Bergen veränderte sich die Materialkonsistenz an den Fersen erheblich, wurde sehr porös - wie verbrannter Gummi, was zu sehr schmerzhaften und blutigen Blasen führte. So etwas habe ich noch nie erlebt, insgesamt verschliss das Material bereits sichtbar nach der ersten Tour. Insgesamt macht das material einen sehr minderwertigen Eindruck.
Nicolas
Unable to return a pair of wrong size shoes without calling to a help desk in Italy. You have to ship the package back to them with your own money and you have to choose the company to use. Altra will put zero effort to returns and the customer care is absolutely s*it. How altrarunning.eu treats their loyal customers is a big joke and they are basically spitting in your face. Byebye Altra
Consumer
I ordered the Altra Rivera Running Shoes - AW21 and the Altra Lone Peak 4.5. Both pairs of shoes how holes in both sides of both pairs after using them less for 100 miles each. The trend is basically brand new on both pairs. Customer support just said: we strive everyday to provide innovation and improve our shoes’ quality to keep people moving in a healthy way. But nothing was done about it. Shocking service and products
jane
READ THE SMALL PRINT. It isn't immediately clear when buying from UK web site that returns are to Italy. At considerable cost. Also, the women's Torin shape has changed and now no longer fits my shape of foot. Disappointing. Avoid buying direct whatever the discount.
