Andrew D.
Awful Returns
The Alpaka Bravo tote bag itself is fine, but it’s just not my style. The real issue is with Alpaka as a company. Shipping was slow, and when I went to return the bag, I discovered they’re based in Australia. That means any return would be at my own expense, shipping all the way back there which costs a fortune, just to get a refund. A warning to fellow UK customers: don’t buy from them unless you’re 100% sure you’re going to keep what you order. The bag might be okay, but dealing with shipping and returns is a complete headache.
Response from ALPAKAAug 14, 2025
Hi Andrew, Thanks for your feedback, and we’re sorry your experience wasn’t as smooth as we’d like it to be. For transparency, our return policy does state that our return centre is in Australia and that return shipping is at the customer’s expense. This information, along with the estimated delivery timeframe, is shown both on our website and again in your order confirmation before purchase. We completely understand that international returns can be inconvenient, and we’re always looking for ways to make the process easier for our UK customers. Your feedback helps us improve, and we appreciate you taking the time to share it.