Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
ALPAKA (alpakagear.com) has 109 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
alpakagear.com
Website
alpakagear.com
Category
Accessories
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Buon prodotto, versatile e comodo. Purtroppo ho avuto un problema alla chiusura lampo della tasca grande ma lo staff di supporto ha risolto in tempi brevi con cortesia e disponibilità fornendo un prodotto nuovo senza spese aggiuntive.
Grazie
Giorgio S.
Response from ALPAKADec 16, 2025
Thank you very much for your positive review, Giorgio! We’re glad to hear that our support team assisted you promptly and courteously, and that you’re happy with the replacement product. We truly appreciate your feedback and your trust in Alpaka.
AS
Andrés Muñoz V.
Worst experince with delivery I ever had. But solved.
Here in the south of Spain they use CTT, and they always do something strange with deliveries: they either leave packages at the door or mark attempted delivery when they clearly haven’t made one.
Today they’ve really outdone themselves: they delivered to me a Shein sweater that wasn’t even mine instead my Alpaka order. My label had been placed over the original one belonging to the person who was actually expecting that sweater.
I’m still waiting for customer support to offer a solution, because I don’t want just a refund; I want to receive the products I paid for. Honestly, I feel like I’ve been robbed.
Edit with response:
"We’ve already emailed you"
You only emailed me asking for more details, but never shared with me a solution.
"and will be reshipping your Alpaka order to ensure you receive the products you purchased."
Great news, you could have shared this over my non answered email thread. Waiting for the new tracking details.
Last edit:
After all they re-delivered my order and finally got it. Thanks, updating from 1 to 4 stars
Response from ALPAKADec 16, 2025
Hi Andrés,
Thank you for your feedback. We’re very sorry for the delivery issues caused by the shipping company. We’ve already emailed you and will be reshipping your Alpaka order to ensure you receive the products you purchased. We appreciate your patience as this is being resolved.
JB
Julien B.
Shady unknown delivery company
They are using a shady delivery company, that’s does not follow instructions, and allows themselves to let the package outside for anyone to pick up. Then they ask you to file a police report in order to get a refund.
They went from being a company I trusted to one of the worst after sale I have seen.
I highly recommend to reconsider any order at Alpaka.
Response from ALPAKADec 16, 2025
Hi Julien,
Thank you for sharing your feedback. We’re very sorry for the delivery issues you’ve experienced. Please note that this situation was caused by the shipping company and not Alpaka directly. We’ve followed up with you via email to assist further. We appreciate your patience and understanding.
TR
Trevor
The company lies about their shipping…
The company lies about their shipping times- it said "4-5 business days" in the email I got, it took 6 to say it was in Chicago, but I confirmed with the shipping company it hasn't even made it to the port yet- it's just saying where the package will end up. I received an email saying they were "delayed", but how can they be delayed when the product isn't even in America yet? I was led to believe that even though their products are based in China, they have some semblance of inventory in the USA. This is a bold-faced lie on their part. They have ZERO inventory in the USA, the UK or even their "native" Australia.
Response from ALPAKADec 16, 2025
Hi Trevor,
Thank you for your feedback. We’re sorry for any confusion regarding shipping times. Our standard shipping to the USA is 8–15 business days, as clearly stated on both our checkout page and in the order confirmation email. We appreciate your patience and understanding while your order is in transit.
AM
Alessandro M.
No customer support
No customer support
Response from ALPAKADec 16, 2025
Hi Alessandro,
Thank you for your patience.
Upon checking, your order includes a pre-order item which is the Modular Shoulder Pocket Max - Black | Axoflux 400D Washed Nylon. Thus the order was shipped after Dec 3, 2025. Rest assured, your order is still within the standard delivery timeframe.
Our standard processing and shipping time frame is 10-15 business days.
Should your order not arrive by the Dec 26, 2025 or thereafter, please don't hesitate to reach out to us via email.
Thank you for your patience and understanding.
JO
John
Like their bags
Like their bags, good quality
Response from ALPAKADec 9, 2025
Thank you for your kind words! We’re glad you’re enjoying the quality of our bags. 💛
DA
Dave
Extremely slow delivery and poorly…
Extremely slow delivery and poorly designed items. As other users have said, waiting over two weeks for delivery is considered perfectly acceptable by this company and their products are poorly designed with basic usability problems which make them frustrating and clunky in day to day use. This is a very low effort service.
Response from ALPAKANov 24, 2025
Hi Dave,
Thank you for taking the time to share your feedback, we’re truly sorry to hear about your experience.
Our standard delivery timeframe is 8–15 business days for US shipments, and during peak seasons such as Black Friday, processing and transit times can extend slightly due to the high volume of orders being fulfilled worldwide. While this delay is not ideal, it is expected during these periods, and we completely understand how frustrating it can feel.
Regarding product usability, we appreciate your comments and take them seriously. Our design team is constantly refining and improving our gear based on customer feedback, and insights like yours help us continue to evolve.
Thank you again for your patience and for giving our products a try. If you would like assistance with your order or have specific concerns about the items you received, please reach out to us directly, we’re here to help and want to make things right.
Warm regards,
The ALPAKA Team
PF
Philip F.
Bought ALPAKA Flight Pouch
Bought ALPAKA Flight Pouch - Compact Travel Bag from Amazon.Was missing the wrist strap.I mailed them and got it in Sweden in 6 days.
What a service!
Response from ALPAKANov 24, 2025
Hi Philip,
Thank you so much for sharing your experience!
We’re really glad to hear that you received your missing wrist strap quickly and that everything arrived smoothly in Sweden. Our team works hard to resolve any issues as fast as possible, and it’s great to know you’re happy with the service.
If you ever need anything else, we’re always here to help. Enjoy your Flight Pouch! 🙌✨
