Myself
Avoid unless in Australia
Ordered their wallet, which was delivered promptly from a UK address. The product isn't bad, well constructed just way larger than expected, way larger than a credit card or similar products from Belroy. I requested a return which they agreed to, but offering no alternative but a return to Australia. Tracking to Australia would have made the return more expensive than the wallet, so it was sent back using standard mail. The wallet "never arrived". The company "conveniently" recognizes the problem of only having one return address, interesting tactic in 2025. Avoid unless you're sure the product is 100% right.
Response from ALPAKANov 6, 2025
Hi there, Thank you for your review. For clarity, our return policy - which is publicly available on our website, clearly states that **all returns must be sent to our Australia return center**, regardless of where the order was originally shipped from. In this case, the wallet was returned without tracking, which means we had no way to verify delivery. Without tracking confirmation, we cannot issue a refund, as this requirement protects both our customers and our team from unverified or lost returns. **Once we receive the returned item, we will proceed with the refund.** We understand this situation was frustrating, but our process was followed exactly as outlined in our policy. If you have any further questions, we’re here to help. Warm regards, ALPAKA Customer Service