ALPAKAReviews of alpakagear.com

2.3109 reviews
Accessories
8 The Green, STE A, Dover, Delaware

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ALPAKA

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About ALPAKA

Redefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.

ALPAKA (alpakagear.com) has 109 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.

Also known as: alpakagear.com
Website: alpakagear.com
Category: Accessories
Location: Dover, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ALPAKA reviews

109 approved reviews, newest moderated first

Andy P.
Jan 9, 2023
Stay well away from this company
I placed an order on 8th December with Alpaka Gear through their website. Expected delivery was 10-16 days. Today is Jan 8th and nothing received. I have sent several courteous chaser emails but no reply. I received a Royal Mail tracking number, however RM inform me that nothing has been dispatched to them (from China). Rarely do I have the misfortune with such things, but my advise is to stay well away from this company.
Response from ALPAKASep 26, 2024
Hi Andy, I’m really sorry to hear about the trouble you’ve had with your order. That’s definitely not the experience we want for our customers. Delays can be frustrating, and it’s concerning that you haven’t received a response to your emails. Please reach out to us directly with your order details, and we’ll do our best to resolve this for you as quickly as possible. Thank you for your patience, and we appreciate your feedback.
VL
Dec 16, 2022
Avoid!
Avoid! Terrible support service - did not respond to any email. Instead of the specified 4-7 working days of delivery (payment for express delivery), delivery in 20 days. They charge a tax that is not registered in the iOSS system, and then upon arrival of the parcel, you have to pay this tax again (euro zone) Scammers!
Response from ALPAKASep 26, 2024
Hi VL, I’m really sorry to hear about your experience. It’s unacceptable that you haven’t received support and that your delivery took so long, especially with express shipping. We aim to provide clear communication and transparency regarding taxes and fees. Your feedback is invaluable, and I encourage you to reach out to us directly with your order details so we can address this properly. Thank you for bringing this to our attention.
Sean D.
Dec 2, 2022
Never received the item that I ordered…
Never received the item that I ordered and Alpaka refused to refund. A lot of "thoughts and prayers" type emails from Alpaka about how they understand my frustration and value me as a customer, but they have done nothing else by way of making it right. I have had to open disputes with my bank and the Better Business Bureau. Save your money and choose a different company.
Response from ALPAKASep 26, 2024
Hi Sean, I’m truly sorry to hear about your experience. It’s frustrating to feel unheard and unsupported, especially when you haven’t received your order. We take these matters seriously and aim to resolve issues quickly. I recommend reaching out again with your order details, as we want to make this right for you. Thank you for your feedback, and I hope we can improve your experience.
Edwin
Nov 30, 2022
Took my money, no delivery, refused refund
Took my money over a month ago and still no delivery. Terrible customer service and ignored request to provide refund so I can buy alternative for my trip.
Response from ALPAKASep 26, 2024
Hi Edwin, I’m really sorry to hear about this situation. It’s frustrating when orders are delayed, especially when you have upcoming plans. I understand how important it is to receive a timely response. Please reach out to us directly with your order details, and we’ll do our best to resolve this and process a refund if necessary. Thank you for your patience, and we truly apologize for the inconvenience.
Guilherme B.
Apr 29, 2022
Horrible quality
Horrible quality. Used for 3 times and already put it in the garbage. 100 pounds down the drain. Have pictures of it if needed
Response from ALPAKASep 26, 2024
Hi Guilherme, I’m really sorry to hear about your experience with the quality of the product. That’s not the standard we strive for, and I understand how disappointing this must be. Please reach out to our customer service team with your order details and any photos you have. We’d like to address your concerns and see how we can make this right for you. Thank you for your feedback.

ALPAKAReviews of alpakagear.com

About ALPAKA

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About ALPAKA

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More in Accessories, Delaware

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ALPAKA reviews

Stay well away from this company

Avoid!

Never received the item that I ordered…

Took my money, no delivery, refused refund

Horrible quality