ALPAKAReviews of alpakagear.com

DO NOT BUY FROM THIS ALPAKA COMPANY ! Their products are the worst (in one word rubbish /garbage )! The customer services a little bit worst ! I’ve got the tactical clips and the sling from these guys and are wrongly designed ! Doesn’t make sense how they made them because are useless ! The sling if you keep you phone inside you CAN NOT lock it …stays flimsy …open ! The clips , the carabiner is the same wrongly designed …one of them I lost it and the other one that you need to attached it to the straps , that clip is loosen . RUBBISH DO NOT BUY There are so many better products on market these days than these craps !

sacoche (go sling) de belle qualité et pratique. Livraison pas excessivement lente en France. J'ai également commande des petits carnets mais la qualité du papier est mauvaise, très fin et transparent et la couverture est fragile, je ne recommande pas surtout pour leur prix.

I am deeply disappointed with my recent experience with ALPAKA, a company I previously trusted and had spent several hundreds of dollars with. This review details a series of issues that demonstrate their poor customer service and shipping practices. After my original order was severely delayed beyond their promised 8-12 business day delivery window, I was forced to place a second, expedited shipping order ($40 extra for <5 business day delivery) on December 20th, 2024 for the same item. Just 7 minutes after placing the order, I emailed their support team requesting cancellation. Despite the immediate notification and the fact that UPS hadn't even received the package yet (as evidenced by tracking), they refused to cancel it, claiming it had "already been processed and shipped." The order, which was time-sensitive and meant to be delivered to a temporary address in Orlando (where the recipient would only be until January 4th), wasn't delivered until January 6th - a full 17 days after ordering, well outside their promised delivery window even for standard shipping, let alone expedited. This massive delay rendered the $158.69 order completely useless, as the recipient had already left the delivery address. When I brought this to their attention, their solution was to offer a $20 gift card for future purchases - not even half the cost of the wasted expedited shipping, let alone the total order value. This inadequate response came without any consultation about what would make the situation right. The company's response to my request for a full refund was to direct me to their returns portal - completely ignoring the fact that I can't even access the package to return it, as it was delivered to an address I no longer have access to. The entire order value of $158.69 is essentially lost. This experience revealed several critical issues with ALPAKA: 1. They won't honor cancellation requests even minutes after ordering 2. Their shipping promises are consistently unreliable for both standard and expedited shipping 3. They forced me to pay twice for the same item due to their shipping delays 3. Their customer service team lacks the authority or willingness to properly remedy serious issues 4. They show little regard for loyal customers who have spent hundreds with their brand I've now been forced to consider filing a bank dispute and pursuing this through small claims court or consumer arbitration. Save yourself the headache and shop elsewhere - this company's customer service has deteriorated significantly. Customer Service Representative: Eshia Order Date: December 20, 2024 Delivery Date: January 6, 2025 Order Value: $158.69 (including $40 expedited shipping)

Non inpressive merch at a steep return fee. Almost 5 bucks fee for a 35 dollars merch.

Purchased 5 slings December 4 and was given tracking which says an attempt was delivered on December 16, which is a complete lie. Since then it has updated to “more info needed” which I have contacted Alpaka to help more or provide a refund to which they are constantly informing me that they are able to get a reply from the shipper but keep telling me to contact them directly. The shipper does not respond to emails or calls and Alpaka is not helpful. Avoid this company since if items are lost they are unwilling to help.

Pre ordered a sling bag. On the ship date, received notification a label printed and ordered shipped. Days later, no activity. A week later, no activity. Then I get an email my order was delayed. Do they really think they are fooling their customers? Seems product was ne er ready for the ship date and they are just playing games with the shipping now. Sent am email to cancel order and nothing. Have no other choice but to dispute with cc and deny package when finally delivered. Whenever that will be.

Ho comprato un piccolo porta oggetti tipo una Pochette arancione di una misura che mi andava molto bene, ma solo dopo un mese sembrava usata da tre anni se riesco, metto anche foto perché è veramente indecoroso pensavo fosse una ditta seria e poi vedo qui tutte queste recensioni e questa è la prima in italiano, sono pessimi stateci alla larga… NELLA RISPOSTA MI SCRIVONO DI SCRIVERE AD UNA MAIL … ma io prima di scrivere una recensione qui avevo proprio scritto a quella mail ed ho scritto qui proprio perché NON MI AVETE RISPOSTO … quindi io voglio proprio dare indietro l’oggetto in questione

No product. Extremely slow. Delayed delivery with no updates. Customer service just kept telling me to wait. I won’t be able to even use it on my upcoming trip. Told them to cancel and they keep avoiding it. At this rate I’ll dispute this charge.