AllivetReviews of allivet.com

Reliable, affordable prescriptions for my dog.

I did receive the items ordered. They took longer than I was expecting to process after the Vet's office approved them. I was told I could get 40% off my first order if I set up auto-ship. I did that but only received a credit of $30. Turns out, it's a max of $30. So the more you spend, the less of a discount you get for setting up auto-ship orders with Allivet. I used them previously and didn't encounter a problem. However, this is disingenuous at best. I'll have to rethink using them in the future. I did reach out to them and they were timely in their response, but didn't resolve this issue to my satisfaction. UPDATE: I was able to resolve this issue to my satisfaction, I was pleased that they were willing to work with me on this issue. Updated rating as appropriate.

I’ve been a happy customer for years. No matter who or what company tries to break through I always know I’m dealing with the best.

Website was easy to navigate and I quickly found my pup’s medicine. Was able to enter our vet and contact was made. I received the meds very quickly at a great price!

When my pet's scrip runs out, and my vet does not reply to your fax request for a new scrip (they're idiots), it makes NO sense to continue faxing to them. When I suggest that you pick up the phone and CALL them, I don't want to be told (several times) that outgoing phone calls are not permitted. If you're not willing to do what is necessary to satisfy the customer, then you don't deserve the customer's loyalty.

I have used Allivet for a couple of years and have constantly fought with them to fill prescriptions. They say they have to verify each month before shipping, even though they have the prescription on file good for 12 bottles, and ok, if that’s the rules, but almost EVERY MONTH Allivet says it’s delayed because they couldn’t verify; either the vet doesn’t get back to them, or the vet office doesn’t know that vet, or my dog is not their patient - and when I call the vet, they have had no communication from Allivet. I thought I was stuck with this mess because the medicine is about $50 a month cheaper thru Allivet than my local pharmacy UNTIL I found out another online pet pharmacy has the same prices as Allivet. I’ve just switched the prescriptions over to a company that says they use a portal system for verification and they know my vet. We’ll see how they do.

The customer care response was very timely and helpful.

Allivet dropped the ball. My vet finally approved Ellie's prescription on Friday. I hadn't heard in back from you as to when to expect delivery so I called you on Wednesday and it still hadn't been shipped!