AllivetReviews of allivet.com

I have been trying to get an order for more than three weeks. The first one "shipped", but the tracking never updated beyond "label created". When I reached out, Allivet said they would ship a replacement with 2 day shipping. That was five days ago - and my NEW order is still saying "label created" on the tracking link. The customer service is slow to respond, and generic in their replies. Oh, and the "cancel" button for autoship orders conveniently doesn't work - I had to wait for customer service to cancel it for me. I expect I'll find myself charged again anyway. This used to be a reliable website for online medications. I will no longer use them.

Allivet was so kind to me when my sweet old girl passed away. I had ordered refills of her medication that she did not use, and I asked if I could return them. Although, Allivet couldn’t take the medication back, they refunded my money for the medication. It was so helpful, especially at such a devastating time. Thank you so much.

I was sent the wrong medication. They initially told me that I would just have to repurchase the correct medication, but then finally agreed to send a return label. They never sent the return label and now insist that they never agreed to do that, even though I saved the voicemail. They are now offering a $50 discount on a future order, even though they ripped me off for hundreds of dollars. Obviously, I can not use the discount, as I will never order from them again. This is a scam company. They will take your money and give nothing in return.

It was easy to change delivery date. Account was credited for one pill shortage.

Great communication and reliable delivery.

The rep was very courteous and quick to understand my problem. A discount was given for the inconvenience and I'm happy with the way everything turned out. So far I give Allivet customer service a high rating.

I have a goat doe with cystic ovaries that I finally got an online vet to write a prescription and I opened an account with Allivet and made the order. After 5 days of not receiving the medicine I called. The woman who answered said she would have to speak with her supervisor. When she came back she said the prescription was ready to be sent out and I would receive it within a couple of days. 5 days later I received an email saying they were out of the medicines and they would have it in in 4 to 5 business days. Five days later I received the same email. Now, any company can be out of what's ordered but they lied about it and didn't give me the opportunity to make other arrangements so that my doe could be treated. Now, what's it going to be, a new email every 5 days saying they would have what was ordered will be in in 4-5 days? Unfortunately I have to buy my feed from Tractor Supplies but anything else will come from Amazon.

I forgot to cancel a subscription that I no longer needed. I reached out to Allivet to see what could be done after I received the no longer needed subscription. Allivet was very fast to respond and quick to resolve my problem. Hands down a great customer service.