Connally B.
Awful communication/care
We jumped through the hoops to pick up a written, signed prescription from our vet office and snail mailed it to Allivet. It's was for my dog's heart medication - pretty important stuff. It sat on hold for a week until I reached out to them to see what the hold up was. They weren't approving it because the written rx was for a brand name and we had ordered a generic. Same damn medication, different BRANDS. No one from Allivet reached out to us or the vet to let us know there was an issue or anything. When I called, Allivet told us they could reach out to our vet to approve the generic. When pressed they then confirmed we actually had to get a new written rx from our vet for the specific generic meds and snail mail that in to them. Another week at least of waiting for it to ship. I cancelled my order and will NOT order from here again. Pet meds are not a game.
Response from AllivetSep 28, 2026
Hi Connally, We’re very sorry for the frustration and delay you experienced, especially with an important heart medication for your dog. After reviewing the order, we confirmed that the written prescription we received was for Vetmedin, while the order was placed for Pimobendan. Your veterinarian also specifically indicated that the prescription should be dispensed as written, so our pharmacy could not substitute a different medication without the appropriate authorization. That said, we did not communicate the prescription issue to you as promptly as we should have. Your order remained on hold until you contacted us for an update, and we sincerely apologize for that lack of follow-up. We have reached out to discuss your review and would appreciate the opportunity to speak with you directly. Please give our team a call at 877-583-1815 when you have a moment.