AllivetReviews of allivet.com

Response from AllivetOct 20, 2026

Hi David, Thank you for sharing your feedback. While we're glad you've found value in our pricing, we're sorry to hear about the ongoing communication issues you've experienced with your pet's prescriptions. We'd appreciate the opportunity to review what happened and address your concerns, but we need some additional information to locate your account. Please respond to our Trustpilot request with the requested details or give our team a call at 877-583-1815 so we can look into this further.

Response from AllivetOct 19, 2026

Hi Darlene, Thank you for reaching out! We know how important it is to get your dogs' flea medication on time. Our team has made several attempts to contact your veterinarian to obtain approval for NexGard, but unfortunately, we have not been successful in receiving the authorization needed to process your order. We recommend reaching out to your veterinarian's office to let them know we are awaiting their approval. You can also contact our team at 877-583-1815 if you need any additional assistance.

Response from AllivetAug 31, 2026

Hi Peggy, Thank you for taking the time to speak with us and share your feedback. We understand your concerns regarding both delivery time and pricing. As discussed, your order was traveling from our Indiana pharmacy to Oregon and experienced a four-business-day transit time. We appreciate you bringing your concerns about the shipping experience to our attention, and we’ll be reviewing this further with our fulfillment team. We’re glad we had the opportunity to connect. Thank you for allowing us to address your concerns directly.

Response from AllivetAug 24, 2026

Hello, Thank you for sharing your feedback. We understand how disappointing it can be to see a significant price difference between your first and subsequent AutoShip orders. After reviewing your account, we confirmed that your original Zenrelia order included a first-time AutoShip promotional discount of 40%. Future AutoShip orders receive the standard 5% AutoShip savings, which is why the price increased. We reached out and left a voicemail because we’d appreciate the opportunity to speak with you and explore available options. Please give us a call back at 877-583-1815 when you have a chance.

Response from AllivetAug 12, 2026

Hi Serge, Thank you for sharing your feedback. We’re sorry the website issues made what should have been a simple reorder process frustrating. We understand that offering to place the order for you doesn’t address the underlying concern when you want to manage your orders independently online. We’d like the opportunity to review the issues you experienced with both the Submit and Live Chat functions. Please respond to our Trustpilot request with additional information or give our team a call at 877-583-1815 so we can look into this further.

Response from AllivetJul 22, 2026

Hi Hannah, Thank you for taking the time to speak with us. We sincerely apologize for the delay in getting your pet's prescription to you and appreciate your patience while we worked through the issue. After reviewing your account, we found that your original order encountered an unexpected system issue that prevented it from moving forward. We're grateful for the opportunity to speak with you directly and appreciate your understanding. Thank you for giving us the chance to make things right.

Response from AllivetJul 10, 2026

Hi Lisa, Thank you for sharing your feedback. We're sorry for the confusion and frustration caused by the conflicting updates you received. After reviewing your account, we found that your original order was canceled after you let us know you had a surplus of medication on hand and that your dog needed to be seen by your veterinarian before a new prescription could be issued. Once we received the updated prescription following your pet's visit, a new order was created and shipped. We also reached out and left a voicemail because we'd appreciate the opportunity to discuss your experience and answer any remaining questions. Please give us a call to 877-583-1815.

Response from AllivetJul 10, 2026

Hi Paul, We're very sorry to hear about the delay in receiving your pet's medication. After reviewing your order, we confirmed that your prescription was processed and shipped promptly. Unfortunately, once it was in the carrier's possession, the package experienced unexpected transit delays. We reached out and left you a voicemail because we'd appreciate the opportunity to discuss your experience.