AllivetReviews of allivet.com

Great company to work with. My orders have arrived on time and in perfect condition. I used another company previous to Allivet. My dogs medication arrived (which were tablets) in broken pieces as well as a powdery substance. I asked the prior company to replace the tablets which were totally unusable. They said they could not do so. I asked that they replace the entire bottle of tablets as they could not replace just the tablets and I would return the bottle received. They were so difficult to deal with I cancelled my auto ship order with them and made the change to Allivet. Great customer service. This was a great decision!!! I would highly recommend Allivet.

Easy and affordable

Great discounts

Buyers beware!!!!! My order was for 2 Iverhart 6 month doses. Which I paid for two six month order. My vet would only approve one 6 month dose. But my bill stayed the same. When I called they said no problem and even sent me a email that I would be refunded on my credit card but never received it. I called back and even email them my receipt showing my price was for 2 doses but only got 1 dose. He sent me a invoice of shipping order of 1 dose and same price and wouldn't give my money back for the second dose I never received.

I love the fact that I can buy individual galiprant pills for my dog. Having this option makes it easier to pay for the medicine and my dog feel better.

Great prices and excellent customer service

The customer service was horrible! Continued to get my name and order number wrong. The agent on the phone gave me three different stories about why my order could not be filled before admitting the product was out of stock. I will NEVER buy from Allivet again they are a terrible company with horrible customer service..

⭐ 1 Star — Extremely Disappointing Service, Broken Promises, and No Accountability I chose Allivet specifically because it advertised delivery within 1–3 days after receiving my dog's prescription. I am preparing to travel out of town and need this medication before leaving. FedEx confirmed delivery of my original veterinary prescription to Allivet's Fishers, Indiana facility last Thursday at 9:15 a.m. Five days later, Allivet still cannot locate it. My credit card has already been charged, yet I have received neither the medication nor any reliable information about my order's status. I have called at least four times and received nothing but the runaround. A Supervisor acknowledged that the prescription was lost and promised to call me within 24 hours. That call never came. Another representative blamed a warehouse backlog, saying they simply couldn't find it. I requested a manager's assistance and was promised yet another callback. What disappoints me most is the lack of urgency, communication, and accountability. I have spent five days chasing answers, being passed between employees, and receiving conflicting explanations without any meaningful resolution. In contrast, I placed a replacement order with Chewy at exactly the same price. Chewy provided a prepaid FedEx shipping label at its expense. I sent the prescription yesterday, and Chewy received it today. My account has already been updated to show that the order is being processed, with delivery expected within 1–2 days. That is the level of efficiency, communication, and customer service I expect when placing an online prescription order. Chewy accomplished in approximately 24 hours what Allivet has failed to accomplish in five days—and kept me informed throughout the process. Allivet has completely lost my confidence and my future business. I will never order from them again. This experience has demonstrated the difference between a company that leaves customers chasing answers and one that promptly processes orders and communicates its progress. Same medication, same price, but a dramatically different customer experience.