AllivetReviews of allivet.com

Buyers beware!!!!! My order was for 2 Iverhart 6 month doses. Which I paid for two six month order. My vet would only approve one 6 month dose. But my bill stayed the same. When I called they said no problem and even sent me a email that I would be refunded on my credit card but never received it. I called back and even email them my receipt showing my price was for 2 doses but only got 1 dose. He sent me a invoice of shipping order of 1 dose and same price and wouldn't give my money back for the second dose I never received.

The customer service was horrible! Continued to get my name and order number wrong. The agent on the phone gave me three different stories about why my order could not be filled before admitting the product was out of stock. I will NEVER buy from Allivet again they are a terrible company with horrible customer service..

⭐ 1 Star — Extremely Disappointing Service, Broken Promises, and No Accountability I chose Allivet specifically because it advertised delivery within 1–3 days after receiving my dog's prescription. I am preparing to travel out of town and need this medication before leaving. FedEx confirmed delivery of my original veterinary prescription to Allivet's Fishers, Indiana facility last Thursday at 9:15 a.m. Five days later, Allivet still cannot locate it. My credit card has already been charged, yet I have received neither the medication nor any reliable information about my order's status. I have called at least four times and received nothing but the runaround. A Supervisor acknowledged that the prescription was lost and promised to call me within 24 hours. That call never came. Another representative blamed a warehouse backlog, saying they simply couldn't find it. I requested a manager's assistance and was promised yet another callback. What disappoints me most is the lack of urgency, communication, and accountability. I have spent five days chasing answers, being passed between employees, and receiving conflicting explanations without any meaningful resolution. In contrast, I placed a replacement order with Chewy at exactly the same price. Chewy provided a prepaid FedEx shipping label at its expense. I sent the prescription yesterday, and Chewy received it today. My account has already been updated to show that the order is being processed, with delivery expected within 1–2 days. That is the level of efficiency, communication, and customer service I expect when placing an online prescription order. Chewy accomplished in approximately 24 hours what Allivet has failed to accomplish in five days—and kept me informed throughout the process. Allivet has completely lost my confidence and my future business. I will never order from them again. This experience has demonstrated the difference between a company that leaves customers chasing answers and one that promptly processes orders and communicates its progress. Same medication, same price, but a dramatically different customer experience.

Totally failed my poor dog. Promised to fill an RX and never informed me that they couldn’t just keep emailing me that it’s pending fulfillment . They have no clue what they are doing

8 days to receive meds. Was approved the day the order was placed. Paid for overnight shipping. Was given a run around, told pharmacy review is 24 hours, never told why mine took 72 hours. Would never order from again as customer service sucks.

1 star: Allivet delayed my cat's medication 11 days and broke their overnight promise I ordered my cat's medication from Allivet and paid extra for overnight shipping. Instead of shipping, my order sat while Allivet said it couldn't verify the prescription. After three days with no medication and no proactive update, I had to call and walk their staff through how to complete the verification myself. That is their job, not the customer's. When I told them how unacceptable the delay was, they offered to ship overnight and waive the shipping fee. That sounded fair. Then four more days passed before the order shipped, and it went ground, not overnight. It will arrive about 11 days after I ordered. Pet medication is time-sensitive, which is exactly why I paid for expedited shipping. Allivet took my money, delayed my order, and broke the one promise they made to fix it. I will not order from them again. If your pet needs medication on a deadline, look elsewhere

I wish I could give them zero stars. I ordered heart medication for my dog on October 2nd it is now October 8th. Starting Monday they told me the same story that there was a mistake on their end and that they would expedite the prescription and get it filled and shipped overnight and they told me that Monday Tuesday Wednesday and they just told me it again today on thursday. This is a disgusting way to treat a new customer and you should be ashamed to lie to someone on the phone. Worst experience ever

I sent these people photos of my medicine containers clearly showing refills available. These people are not the same as when they located in Illinois. They also lost all of the Illinois store files and refused to assist me. I phoned them and they speak poor English. I filed two complaints with the better business bureau and nothing was done. How did these people acquire this once good business? I am very annoyed with this crap