KRISTIN C.
Use a different pharmacy for your pets
Absolutely awful experience at every step. Originally ordered Simpirica Trio for my 3 dogs on 6/5/26. Had a nightmare of a time trying to get the order to go through on Tractor Supply's app and was finally successful. 6/6/26 received email stating order was cancelled. Called the number on the email, was on hold over an hour and had to disconnect. Figured I would try again the next day. 6/7/26 before I had a chance to call, received another email that the charge to my card had been reversed. Called immediately and sat on hold for 2 hours. Finally reached a rep that couldn't help because I needed to call the online pharmacy and not the number that was provided in the email. Called the pharmacy number, spoke with someone who spoke broken English with a very heavy accent, that a duplicate order had been placed and that is what was cancelled. Was also told that my vet had not responded to their requests for thr prescriptions. 6/8/26 Called vet. Vet said they hadn't heard anything from anyone regarding a prescription request. Called pharmacy again and was told they would reach out again. 6/9/26 Called vet; they hadn't heard anything. Called pharmacy; was told they were having "difficulties" reaching vet. 6/10/26 decided to manually upload and email scripts. 6/11/26 Called pharmacy. No update available. 6/12/26 received email that scripts were approved on 6/10 and order would ship in 24 hrs from the 10th. 6/13/26 order still showing in processing. Called pharmacy and was told order will ship Monday. I expressed my disgust and cancelled autoship for future. I will never use Allivet for any pet need again. Please get your meds elsewhere unless you don't mind arguing with someone in a foreign country and don't mind waiting weeks for something to arrive.
Response from AllivetJun 15, 2026
Hi Kristin, Thank you for taking the time to speak with us and work toward a resolution. We appreciate the opportunity to review your experience and clarify what occurred. After reviewing the order, we found that one of the orders placed through Tractor Supply was identified as a duplicate and automatically canceled, which understandably created confusion. We also confirmed that your veterinarian was contacted and provided the prescription approval, allowing the order to move forward through our pharmacy review process. We understand the overall experience did not meet your expectations. We appreciate your patience as we worked through the situation and thank you for giving us the opportunity to discuss your concerns directly.