AllivetReviews of allivet.com

Received a previously cancelled auto ship. Tried to cancel the auto ship 2 times same day order was received, still showed as active. Called the co. Had him cancel the auto ship they would not allow me to return a med I no longer use, gave me a $31 cr on $178 item, I can no longer use. Rip off! Update: 3-4 wks later, another customer service agent contacted me & I was allowed to return the unopened pkg. A full refund was issued. Thank you for the effort to make this right!

We had a small issue with my order in the beginning. Excellent customer service. Went over and above to help get it back on track. Glad I am now using them.

Updated Review: After consideration, I have updated my review. A manager from Allivet contacted me today and apologized for the problem I had with them. The supervisor who called, took the time to completely review all the communications between me and them and figured out what the problem was with their system. It apparently dropped the $50 savings for the 2nd prescription. She was so kind and totally understood my frustration with them. To make things right, she is honoring my the sale price and prescription when it is time to reorder. She also gave me a $38.00 refund which I didn't expect for all the trouble I went through. I am glad to know they do care about their customers and will do business with them in the future. I ordered my dog's heartworm medicine from this company a couple of years ago and they sent me someone else's prescription. (same med, same dosage). I was first told to simply use what was sent to me and then about a week later was called and told I had to send it back before they would issue my dog's prescription. This caused my dog not to have her heartworm medicine on time which is crucial. Last month, I decided to give them one more chance because of they were running a sale. I ordered heartworm meds for both of my pups. I got an email saying they only got one prescription from my vet. My vet sent it multiple times and they still said they were not getting it. Interesting that my vet sent both at the same time. Finally, my vet contacted them and gave the prescription over the phone. I then get a call from Allivet saying I had to pay an additional $50.00 for shipping. I refused and told them to just send me the one prescription. Again, my one pup got her prescription late because I had to order from a different supplier who sent it to me immediately. It is my opinion that their system messed up and didn't charge me correctly the first time so they decided to act as if they weren't getting the prescription. Once my vet called, they then tried to charge me an additional $50.00.

Ordered my dog's prescription on Wednesday, chose the option for them to contact my vet. By midday Friday, they still hadn't contacted my vet. I called Monday, and they said they reached my vet on Friday and are waiting on approval. I still didn't get any update on my order. I called the following Tuesday. They said the medicine was approved so it should be shipped by end of day. It's now midday Wednesday and I just got an email saying that "they're waiting for approval from my vet but haven't been able to contact them." I hope that this is just an automated message sent in error, but this is crazy making. It's been over a week and I still haven't received any other update about when the medicine will be shipped. I spent over $100 on this prescription, by the way. Horrible customer service.

DC from Allivet made my day! I have been shopping for a Rx for my dogs and the price kept changing. I called, talked to a rep and was told that was the best that they could do. I spent a few more minutes and called back - DC is the man. He listened and then worked with me. Thank you so much DC, and thank you Allivet for hiring people that make you feel like they care.

After my review (following) Allivet shipped my order. I placed two orders for selamectin, the second soon after the first. Checking on the first order, I found they had records of my order but no record of shipping it. Still, they would not replace the order or refund my money because it had been 30 days since my order. (!!!) I soon got an email saying the second order had been shipped. It never arrived. Check the BBB site before ordering!

Thank you, Allivet, for rectifying my experience. It's good to know that you are truly a reputable company.

Customer Service has been really helpful when I've had a question. Product arrives regularly with no problem. Thanks.