AllivetReviews of allivet.com

Attempted to order meds for my cat on their website but after 3 days it still appeared as pending. I emailed company and was told that the order was not showing on their end. I called and spoke to a representative who also said my online order was not showing on their end. This representative placed my order and I was put on autoship to get discount. I checked my checking account and correct amount was taken out. However, 2 days later I was charged again for the order they said was not in their system and it was not the discounted auto delivery price but the full price. I immediately called and was told by a representative he could not stop this order and it would have to go to supervisor for review. He tried to rush me off the phone saying you'll get an email after review. I had to ask about time lines and when my money would be returned to my account, he was answering so fast to get me off the phone I could barely understand him. I'm still waiting to hear back but when and if this gets resolved I will not ever use allivet again and I would not recommend this company. I am adding this several days after initial review. Allivet did void the duplicate order and my money was returned to my account. However, they did not stop the autoship for the duplicate order which seems like the next logical step but no I had to go in and stop it myself.

I have done business with this company for years but recently their customer service has gone in the trash can. They don't ship orders timely and don't respond to customer complaints. Try Revival Animal Health or any other source for your medications and vaccines.

Says 1-3 days shipping should say at least a week shipping. Allivet just lost another customer to Chewy cause I will use them from now on!

Unaware that my vet would be willing to use Chewy, and aware that they were contracted with Allivet, I opened an account with Allivet. An auto ship order was placed by me on 6/25/26 and approved by our vet. Unfortunately the vet’s tech entered incorrect dosing info so they contacted Allivet to make the correction. My rx was then placed on a *pharmacy hold* presumably while Allivet rectified the error. I attempted to both call and live chat with a question about future orders, but wait times were so outlandish that I just gave up. Realizing that Allivet was not a pharmacy I wished to continue with, on 6/29/26 while my rx was still on a pharmacy hold, I cancelled auto ship, deleted my debit card info and took screen shots of both completed transactions. On 7/2/26 I received an email from Allivet stating that my rx had shipped. So not only did they ignore the auto ship cancellation, they illegally used my debit card which had been deleted from my account. Meanwhile I had Chewy contact my vet for the rx which shipped the same day and was delivered by FedEx the very next day. I have replied to Allivet’s shipping email notification, but not anticipating a response. Lesson learned…most unpleasant experience! *****Update 7/8/26***** A very kind woman named Christina in what I believe to be their customer satisfaction department contacted me yesterday by voicemail. We spoke today, and while I fully expected her to attempt to persuade me to remove this review it never happened. Instead she told me that she had gone ahead and refunded my order without my having requested it. Auto Ship is cancelled, my form of payment eliminated, and my account permanently closed. Again, Christina was exceptionally kind and understanding. I wish that she would just get a job at Chewy…she’s perfect for their kind of wonderful customer service. Love a happy ending! *****One last update***** She is Kristina L, Supervisor Customer Solutions… I misspelled her name as Christina in my previous revisio …

Had a couple shipments that went smoothly, but this time it took 5 days to verify prescription and now its going to be 16 days from ordering to receiving the arthritis medicine for my 15 year old dog. UPDATE: Talked to someone on the phone, all they would do is give me tracking info, but after writing this review someone emailed me very quickly to let me know they one day shipped the prescription and I have it now!

experience "Rx Hold" statuses that require multiple follow-ups, as the pharmacy verifies

I ordered the Simparica Trio. Allivet called my vet for verification, and my vet verified and approved that I ordered Simparica Trio. I received the incorrect item and when I went back online my order was modified. I called and talked to a representative and they said I ordered the incorrect item and there was nothing they could do. I did not order the incorrect item. My last order with Allivet.

on time and correct