AllivetReviews of allivet.com

Response from AllivetJul 10, 2026

Thank you for being a loyal Allivet customer over the years! Your continued trust means so much to us. We're grateful for the opportunity to support you and your pet, and we're committed to providing dependable service every step of the way. We look forward to serving you for many years to come.

Response from AllivetJul 10, 2026

Thank you for taking the time to share your experience! We're grateful for your trust and are so glad our team could help make the prescription process as smooth as possible.

Response from AllivetJul 10, 2026

Thank you for your heartfelt review. We're so sorry for the loss of your beloved pet. Please know our hearts go out to you during this difficult time. It means so much to us that we could provide a little comfort when you needed it most. Thank you for trusting us with your pet's care, and if the time comes when you welcome another companion into your life, we'd be honored to be there for you again.

Response from AllivetJul 10, 2026

Thank you for taking the time to share your experience! It means so much to know our team was able to make the process easy and provide the support you needed.

Response from AllivetJul 10, 2026

Hi Lisa, Thank you for sharing your feedback. We're sorry for the confusion and frustration caused by the conflicting updates you received. After reviewing your account, we found that your original order was canceled after you let us know you had a surplus of medication on hand and that your dog needed to be seen by your veterinarian before a new prescription could be issued. Once we received the updated prescription following your pet's visit, a new order was created and shipped. We also reached out and left a voicemail because we'd appreciate the opportunity to discuss your experience and answer any remaining questions. Please give us a call to 877-583-1815.

Response from AllivetJul 10, 2026

Thank you for your review! We're grateful you chose Allivet for your pet's care and are happy we could make the experience a convenient one.

Response from AllivetJul 10, 2026

Hi Paul, We're very sorry to hear about the delay in receiving your pet's medication. After reviewing your order, we confirmed that your prescription was processed and shipped promptly. Unfortunately, once it was in the carrier's possession, the package experienced unexpected transit delays. We reached out and left you a voicemail because we'd appreciate the opportunity to discuss your experience.

Response from AllivetJul 10, 2026

Thank you for taking the time to share your experience! We're so glad our team could help navigate the prescription update and make the process as smooth as possible.