Albany Park is designed to be lived in, loved on, used often and enjoyed. Our comfortable curated collections and beautiful yet durable fabrics ensure quality beyond compare. Because when it comes to cozy, you should never compromise.Be comfortable. Be beautiful. Be at home.We offer high quality materials, fast & free delivery and exceptional customer service.
Albany Park (albanypark.com) has 298 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Robert W.
Easy to navigate the site and great Labor Day sales! We already have the Kova Pillow Cushion Sofa and love it. We just bought 2 ottomans to complete the full setup.
Response from Albany ParkSep 8, 2026
Thank you so much for your review! We’re thrilled to hear you’re loving your Kova Pillow Cushion Sofa and decided to add two ottomans to complete your setup. We hope you enjoy all that extra cozy space! Thanks for choosing Albany Park again!
Ben L.
This has been a breeze!! I’m so excited for this couch!!
Response from Albany ParkSep 8, 2026
We love hearing this! We’re so glad the experience has been a breeze, and we’re just as excited for you to receive your new couch. We can’t wait for you to get cozy and enjoy it!
Kate
Couch is perfect! So roomy and cozy, definitely a great movie night couch! Customer service excellent. Delivery guys were phenomenal. If you're on the fence about purchasing, dont be you will not regret it!
Response from Albany ParkSep 7, 2026
Thank you so much for the amazing review! We’re thrilled to hear your new couch is the perfect combination of roomy and cozy—movie nights just got even better! We’re also so glad our Customer Service and Delivery teams made your experience a great one from start to finish. Thank you for choosing Albany Park and for recommending us to others. Enjoy all those cozy nights ahead!
Anna S.
Easy choices, great swatches with lots of material, and I love that the couch comes with free right glove delivery right now and is fully modular to fit through our narrow doors.
Response from Albany ParkSep 7, 2026
Thank you so much for your review! We’re glad you enjoyed exploring our fabric swatches and found it easy to choose the perfect option for your space. We love that our modular design will make getting your new sofa through those narrow doorways a breeze, too! We can’t wait for you to enjoy your new Albany Park sofa.
Heather S.
Loved getting the swatches to compare and feel. Everything has been so easy
Response from Albany ParkSep 4, 2026
Thank you so much for sharing! We’re glad the swatches made it easy to compare the colors and textures in person before making your choice. We love hearing that the whole experience has been easy and seamless. We can’t wait for you to enjoy your Albany Park furniture!
Daniel K.
Ordered a sofa from this company as our friends liked theirs. Well, upon arrival we noticed they sent us the wrong couch, which is odd because they claim they’re all custom. We wanted box cushions (as we hate pillow top cushions) and what did we get delivered? Pillowtop. Additionally, the construction is low quality: poor back support where you can feel the hard sofa frame underneath, a side piece that doesn’t properly lock in place, and cushions that look deflated and used straight out of the box. We’ve reached out to customer service multiple times through multiple modalities simply asking for them to pick up their item and a full refund, but we can’t get a straightforward response. It feels like we’re being given the runaround. We’ve given them a chance to make this right and haven’t, hence this review. AlbanyPark, if you’re reading this, the case number is 01714704
Response from Albany ParkSep 4, 2026
We’re very sorry to hear about your experience. Receiving a sofa that did not match what you ordered, along with the additional concerns you described, is understandably frustrating and not the experience we want for our customers. Thank you for providing your case number. Our team is reviewing the details of your order and your request for a return so we can ensure you receive clear next steps toward a resolution. We also apologize if our previous communication left you feeling like you were being given the runaround—that is never our intention. We appreciate you giving us the opportunity to address this and will continue working with you directly through your case.
Jordan S.
We received the wrong sofa yesterday with the following issues: - ordered box cushions and pillow cushions arrived - the sofa arms don’t fit securely and wobble - there is a sharp plastic piece on the far left section of the sofa sticking out where I stubbed my toe - the back supportive cushions are flimsy and provide zero support. All around, very poor quality and looks like an IKEA sofa We have a case number already created: 01714704 Many hours later, still no follow-up from the Albany Park Team
Response from Albany ParkSep 3, 2026
We’re very sorry you received the wrong cushion style and encountered these additional issues. This is not the quality or experience we want for our customers—especially the exposed plastic piece that caused you to hurt your toe. We'd like to make this right. Please reach out to us via chat or email [email protected] right away and we'll do our best to turn this experience around for you! UPDATE: We’re sorry for the continued frustration and understand that you’ve already been waiting for an update. Thank you for confirming your case number, 01714704. We’ve noted your concerns and the need for follow-up from our team. We apologize that you have not yet received the communication you expected and appreciate your patience while we work to get your case addressed.
Darren S.
The Albany Park team has provided a wonderful experience every time we’ve reached out about our purchase. They quickly sent out a replacement cover after one of the seams came undone, restoring our couch to its original form. No fuss at all, which is rare.
Response from Albany ParkSep 2, 2026
Thank you so much for sharing your experience! We’re thrilled to hear our team has been able to provide the support you deserve and that we could quickly get your couch looking its best again. Making things easy and hassle-free for our customers is always our goal. We truly appreciate you choosing Albany Park and hope you continue to love your couch for years to come!
