Albany ParkReviews of albanypark.com

purchased my Albany Park Kova sectional in March 2025, and unfortunately, I’m extremely disappointed with how it has held up. The cushions have compressed to the point that I can feel the hard wooden frame through them, even when sitting in the middle of a cushion. There are also noticeable gaps between the cushions, making it uncomfortable to sit or lie down for any length of time. If you happen to sit or lie directly along a seam, you can feel the hard frame underneath you. For a sectional at this price point, I expected significantly better quality, durability, and support. A couch should be comfortable for everyday use, not leave you trying to find a position where you aren’t feeling the frame beneath you. I’ve owned this couch for less than two years, and the deterioration in comfort and support has been incredibly disappointing. I understand that furniture experiences normal wear and tear, but I don’t believe a sectional should lose this much cushioning and become this uncomfortable in such a short period. I would strongly encourage anyone considering the Kova to look beyond the initial appearance and consider the long-term durability of the cushions and support system. A couch can look beautiful, but if you can’t comfortably sit or lie on it, that defeats the purpose. As a side note the dark teal velvet is actually more of an emerald green color that I nor anyone that has been to my house would consider teal. It also looks dirty 24/7 because it is an absolute magnet for any kind of dust particles or hair. I didn’t dock any stars for this, i just wanted to warn anyone who may be looking at this color.

I ordered a couch from Albany Park. I did not get the fabric samples before I placed this order. The couch came and it looked very different than the couch on my order form totally different color. The main cushion was too long and the chaise cushion was wrinkled . The delivery people could not get the latch holding the chaise to the rest of the couch to work . In addition the legs did not sit properly and the delivery guys tried to get them to work with not great success. I emailed Albany Park the day the couch arrived and requested a return as the couch the money was subpar . A lot of pictures back and forth and ended up paying the freight to ship it back. No accountability on their part for a damaged product . It was close to $500 to return . Stay away from this company . Lots of options out there to purchase a couch . Way too much money for a terrible product .

I purchased a Kova couch (5 pieces) in July 2024. The reason I chose this brand was because of the good warranty and the fact that the couch was modular. At the time I lived in a very small townhouse but knew that would be temporary so I purchased the U shaped Kova sectional intending on purchasing additional pieces later when I was in a bigger space. I’m now in a bigger space and wanted to add an additional section. They discontinued the fabric option that I have. They have “limited stock” though for warranty purposes. They say I can buy the piece I need for $1103. I paid $2,899 for the entire 5 piece couch in 2024. I’m to pay 40% of what I paid for a 5 piece couch for just one piece? They also said sales do not apply since they have limited quantities. This is just really disappointing from a company with lifetime warranties and modular couches. I have recommended this brand up until now and would not recommend in the future based on this customer service experience.

The fabric color was not true to photo on website, and the cushions get lumpy, so I’m not very happy. The thought of having to rebox and mail this couch back was too overwhelming, so I’m living with it for now. If nothing else, I wish I could replace cushions with memory form cushion.

While we like the product, the issue was shipping and delivery. The delivery company failed to deliver 3x before successfully making the delivery due to "lack of parking" or a loading zone. We live in a downtown building on a narrow and busy one-way street with no loading zone and only street parking available (that we cannot reserve). We told them about the situation at our building beforehand and was told they would be prepared. We also reiterated this information after each failed attempt. However, that information did not seem to end up being dispersed to the team making the delivery. I had several calls with both Albany Park and the delivery service (who were not seemingly talking to each other even though the reps on both sides said they would). Each time I was assured it would be rectified by both parties and delivery would not be an issue... only to have the same situation transpire. It took 3 weeks longer to get it delivered than the inital delivery date and many hours of our time on calls, prepping the space before each attempt, and taking the time out of our schedules to be home for the delivery. The issue was only finally rectified after I threatened to cancel the order altogether. To note, we recently had additional furniture delivered from a more local furniture company. They were able to deliver on the first attempt without issue under the same conditions, so Albany Park needs to fix this with their delivery partners. For this reason, I would not recommend Albany Park or Metropolitan Warehouse and Delivery.

I amtrying to return the couch that was just delivered a few hours ago. It is too big to fit in my family room!

I wanted to love my Albany Park couch because the design is beautiful and the modular concept is convenient, but my experience with both the product quality and customer service has been disappointing. Aside from it not being the comfiest couch… One of the cushion cover zippers came apart during normal use/cleaning after only being washed twice on delicate. This was not normal wear and tear. It appeared to be a zipper defect. Since Albany Park advertises removable and cleanable cushions, I expected the materials and hardware to hold up under very basic care. What was most frustrating was the warranty experience. Although the company promotes a lifetime warranty, customer service declined to replace a single cushion cover and repeatedly categorized the issue as washing damage rather than considering the possibility of a manufacturing defect. Their explanation shifted from “wear and tear” to “washing stress,” despite the zipper failing in a way that seems inconsistent with ordinary delicate washing. For a premium-priced couch, I expected better durability and more accountability, especially for a replacement that seems relatively simple. The couch looks nice, but based on my experience, the warranty does not provide the reassurance the brand suggests.

I spent months on end before deciding to go with the sectional. I am truly disappointed in the comfort of the furniture and the softness of the fabric. The fabric swatch looks totally different than the actual furniture. Even when laying it on the sectional after assembly and set-up it still looks different. I called to request a return the day it was delivered. They would accept a return with a 20% restocking and i would be responsible for the freight. Buyer beware