Albany ParkReviews of albanypark.com

Horrible customer service. Bought a couch last May (2024) and have been calling and emailing them showing them pictures until yesterday (5/25) of how UNpetfriendly the fabric has been when that is the reason why we bought it. Hairs get stuck in the weave and the fabric pills. After one year, they offered me 10% not including any other promotional sale. I offered to buy a leather couch to give the company a second chance...everyone knows how important word of mouth is....but needed a deep discount to do so. They say they have a lifetime warranty however, customer service just takes you around in circles until you get fed up. This couch was 3K. A lot of $ to the average person. I'm a little baffled how a company who praises their own craftsmanship would let this happen. One year later...the couch is going in the dumpster. Beware. I have pictures but cannot see where to upload. It's a shame. Couch has to be vacuumed every 2 weeks and covered just to survive. Disgusting purchase.

UPDATE 6/12/25 *** I got in contact w/ the person from Albany who reached out to me on trustpilot. The company sent out brand new cushions and covers to me. I am very pleased that Albany Park helped rectify my issue. Thank you! 4/30/25 * I’m quite disappointed in this company. I bought my Kova couch in 2023 and recall seeing a lot of hype about it being washable and pet-friendly. I washed the covers several times, and recently two of them developed a strange bubbling. I washed in cold and air dry. I emailed the company because they claimed to offer a lifetime warranty, and their website doesn’t specify what is excluded from that coverage under their warranty section, it even says “ For the first 10 years of ownership, we’ll replace your furniture with brand new Albany Park furniture at absolutely no charge to you if yours is defective in workmanship or materials.” However, they informed me that their cushion covers were not washable prior to 2024, and they won’t even send me two replacement covers. I’m not just disappointed; I’m extremely disappointed. Considering how much money we spent with their company and recommendations, I would expect them to be able to send me two new covers. My couch looks terrible, and when people come over, they will see the poor quality. I will not be purchasing from this company again and would not recommend them either.

Worst customer service experience. Bought Kova sofa and couldn’t use for my therapy practice. People can’t sit on it, so deep that feet hang over the edge, no support for their back. Advised I wanted to return after two weeks. They said I could but then when I tried to go about getting shipping information, their responses were delayed to me. By the time, I gathered the information needed about the packaging as I didn’t have the original and asked for a shipping label I was told it was past the thirty day return period (two days). I filed the claim seeking return two weeks after I received the sofa. Part of this was my fault as the information for the shipping went to my spam mailbox and I didn’t see right away. But, too their responses took two days. I felt like they should have honored the request as I filed this within the 30 day return window. I had also tried to exchange the couch but they wouldn’t let me because the one I selected was a different price.

We received our Kova L-shaped box cushion sectional a week ago so I can't yet speak to the longevity of how the couch wears over time, but we love it so far. Unbeknownst to me, I read the reviews on their website (all glowing) but probably would have been dissuaded had I read the experiences here. Thankfully, our interaction with both customer service and the delivery team have been positive. Customer Service - I ordered the couch on Black Friday but had a construction project going on at home and wanted to delay shipment of the couch so that it didn't get dirty sitting in the middle of a work zone. I contacted customer service and they were able to hold the couch for 3 extra weeks to meet our desired delivery timeline. Delivery - When delivery week came, I got an email with date options to pick my desired delivery date. On the day I picked, I got a call and text message from the driver letting me know he was a half hour away. When they arrived, my husband and I were struggling to carry our old couches to the garage. Seeing that I was having a hard time lugging our heavy old couch through the door, the driver stepped in for me (without being asked) and helped my husband carry it outside. Assembly - I found assembly to be pretty easy and straightforward. No tools are required but you do need some muscle to push in the back and arm rests (TBH, we tilted the sections on the floor and CAREFULLY stepped on the slides to use gradual body weight to push the pieces in the last few centimeters versus pounding or jerking on them). Connecting the pieces was easy with their "click in" system. They seem to stay together fine and if you need to unhook, you just pull the piece with the peg up to disconnect it from the arm. Look and Feel - We got the rust color in performance velvet and it's more muted and beautiful than it looks in the pictures online. I ordered about a dozen fabric samples ahead of time to test the color, feel, and quality of the fabrics before picking and I am glad that I did. I'm also SO happy that I opted for the box cushions versus the pillow cushions. I think this is a newer option for the Kova and in my opinion, the box shape gives a cleaner, less "crumpled" look which I worried about with the pillow cushions that seem to leave dents every time you sit on them. The back cushions are still down-filled which makes them super fluffy and soft but you do need to pat/fluff them at the end of the day to get them to stand up straight. So far, I find the couch very comfortable - the cushions are deep, the performance velvet is soft, and when my toddler spilled coffee, it wiped up easily and left no trace (the covers are washable though if it hadn't wiped up). Durability - To be determined but given what I spent on this piece, I hope it lasts for years to come. After getting it assembled and set up, I decided to add the storage ottoman and am currently awaiting delivery to complete the look. Overall, I am happy so far with my purchase. I think the couch looks more expensive (think Arhaus) than it was. After reading some other reviews, I am keeping my fingers crossed that my positive experience continues on!

I received a Kova sectional this past Friday. One of the pieces did not have the legs included. I tried calling the number on the website and the first two times I got a verizon message that the number was not in service. Eventually I was able to get through and have notified them over email, phone, and FB chat. They have been giving me the run around asking for photos of all the boxes, all the labels, the assembled sofa...none of this makes the least bit sense. First off, the product is packaged such that the parts are essentially stuffed in the back of the frame and there was no damage to the packaging. The package with the feet is about 8 inches square. It is not "accidentally falling through a 2 inch hole." It was simply not included. And a photo of the assembled sofa...tells you what exactly? Send me 4 sectional feet. This is not complicated. Absolutely rediculous. Strongly contemplating returning as defective and asking for full refund and taking them to court if they so much as ask for shipping. Also, less bad but a bad sign, the ottaman did not have holes made in the cloth on the bottom to screw in legs, though thankfully the holes were drilled so I could still screw them in. Not a sign of good quality control though. Btw, this was also shipped over 2 weeks later than originally quoted but that is the least of the problems apparently.

Title: Disappointing Quality, Filing Warranty Claim I purchased the Kova Sectional in October 2021, and it’s been nothing but a headache. The internal frame has broken in several places (invisible but easily felt), the cushions lost their support right away, and the fabric has worn down far too quickly. Looks nothing like the photos on the website. To top it off, the underside fabric on the entire sectional detached on its own and rests on the floor —this was never touched or mishandled. I’m now filing a warranty claim, but I can’t find any success stories online. I’m frustrated and really hoping Albany Park will honor their warranty. I’ll update this review based on how things go, but right now, I’m beyond disappointed. UPDATE #1: After about 10 days of back and forth... Albany Park's warranty and customer service has been quite the disappointment. For starters they are refusing to send me a written copy of their warranty policy! Second, their customer service email account is kicking back my emails with a "mailbox full" response. when the emails do get through, They are dismissing most of my complaints about quality, durability, & workmanship. Reply to Albany Park ( Update #2): Once again, you’ve failed to provide the written warranty policy I’ve explicitly requested. Redirecting me to a vague webpage is unacceptable. As per the Magnuson-Moss Warranty Act, Albany Park is legally obligated to provide a complete copy of the warranty policy, and I expect you to do so immediately. (For everyone reading this - these are the typical responses. they make it sound nice, and do not actually provide you with anything!)

I wish I could give this zero reviews. My cushions completely pilled and my sofa looks extremely cheap. I contacted the company as they boast of a lifetime warranty and that the cushions are cleanable. They did not honor their warranty and refused to replace the cushion covers. This company unfortunately is a scam and falsely advertised. Do not purchase!

I bought one of their sleeper sofas late last year. I sold it after a couple of months as it was just so uncomfortable. Build quality was extremely poor (sub-Ikea) yet they charge higher prices for what you get. Never again.