Albany ParkReviews of albanypark.com

Albany park is the worst quality and the delivery company was combative and I felt i had to have police presence when they delivered they were so aggressive and rude. Albany park suppressed my negative reviews so you can be sure they do others. w/in one month, the underside of the sofa comes off/apart and they sag--Albany Park could care less. AVOID at all costs, as they won't help you.

Albany Park blatantly lies on its website with "30-day return", "satisfaction guaranteed" that they have no intention to honor. I bought a sofa that cost over $2'200 and it is NOT comfortable. I asked the company within 2 days of receiving the item to please send me the shipping label so it can be returned, and the customer service people are trying to stall to run out of the 30 day -- when it took them nearly 3 weeks to send the item. And they want 10% restocking fee, minimum. For an item that cost thousands, I expected to be treated better and not to be blatantly robbed. AVOID!

I bought the Albany Sofa in the walnut distressed vegan leather over a year ago. This is probably the most disappointed I’ve ever been with a piece of furniture. I wanted to love it but the cushions never stay in place. I have to CONSTANTLY adjust the cushions to make it usable. Ive bought various grippy pads to keep things in place with no luck. But the absolute worst part is the bottom cushions seem to be too narrow, so there’s this 5 inch gap between the cushion and the arm of the couch. It almost feels like I’m missing side cushions or something. I would have returned it but it took forever to arrive and I had no idea how bad it would get. Very disappointed.

I purchased the Park sofa and ottoman for $1200 delivered. Felt like a safe bet. The main cushion is ROCK hard and uncomfortable, but leaves impressions of where you sat, there’s devits where your butt was. But no comfort. Looks cheap. I think the reason they have so many videos of toddlers jumping up and down in their furniture is because that’s what it takes to make it comfortable. Also, if your guest adjusts the side pillow they will see the cheap hardware connecting the arm to the base. Just ewe🥲 Oh my God the worst decision I ever made. Just another startup sold off with the former owners smiling for pics. Dude, they cashed out as planned at are long gone. Go local

I bought the Kova sectional from this company a few years ago. This was such a negative experience that it stuck with me and prompted me to write this review years later. Firstly, my couch arrived months late. When it finally arrived, I immediately realized it did not at all meet its descriptions of comfort or quality. Within one week of receiving it, I wrote in asking to return it. I was told I could not return because it was past the return window… because THEY were late delivering it to me. I explained that, and they did not care. I sold it the next year on Facebook Marketplace for a 2,000 loss and purchased a joybird sofa instead. Please avoid this company.

Their policies are terrible. I put an order in on the Kova L-Shaped sectional given all of the articles and good reviews on their website. I definitely should have done more research on other websites like this one that point out the low quality couches, terrible policies and overall unhelpful customer service. Seems like they work hard to hide any bad reviews and potentially pay websites to put their couch on lists. I placed an order on April 2, 2024 and decided to cancel on April 9, 2024 after receiving emails from them that implicitly contradicted what was written when I was buying the couch. As other reviews have pointed out, they use language like “typically” to get around things and email you after the purchase including information that wasn’t very clear from their FAQs section. As our estimated shipping date approached I had a bad gut feeling about the couch, and after seeing reviews about how uncomfortable and low quality it is I decided to cancel it, albeit outside the 24 hour window to change/alter the order. Turns out I have to pay a $200 “restocking” fee for something that never left a warehouse. The customer service was unhelpful in the sense that they can’t really do anything to help and quite frankly I feel bad for the people who have to explain such crappy policies to frustrated customers. Regardless, I’m glad we cancelled before the couch even shipped because it seems like it is much more of a hassle to return it after it arrives.

TL:DR If you are still on the fence, just read the "shipping and delivery" section on Albany Park website. Nothing that is stated in the FAQ's is finite. ALL of the FAQ's. They frequently use the word "estimate" to save themselves from any legal ramifications. The website states "Transit time is TYPICALLY 5–13 days, excluding weekends." Which is a lie. The biggest take away is the word "typically" here. Because the moment your order doesn't arrive, Albany Park will state that it's actually "7-14... TYPICALLY." They never speak in certainties because all they care about at the end of the day is getting your money. NOT getting you your furniture/order. My experience: If giving no stars was an option, that’s where I would start. Ordered a Kova Pit Sectional that never arrived. $3700 that I am now having to dispute and fight over. If this company is not a scam, it’s as close as it gets. They will try to place blame on everyone but themselves. Customer service is abysmal. Over the past couple weeks, I have had countless phone conversations with managers from Albany Park “ensuring” they will get my order to me on time and to “trust them at their word.” These people will lie through their teeth to get your money. Don’t waste your time or your energy. “Trusting” Albany Park to deliver was easily one of the biggest mistakes I’ve made recently. I ordered my couch Feb 27th. It’s now April 3rd and still no couch or delivery date. Albany Park still doesn't speak in certainties to help me resolve the issue and regularly asks me to just "trust" them. STAY AWAY

I have been ordering one of their popular colors Gray Fabric, made sure before I started buying the kova fabric gray that they weren't planning on changing the fabric so I could order in pieces. I ordered the armed piece first then the ottoman and this time around I decided to buy the armless piece and start building from there. WELL, first it took a month to get the armless piece then when I opened the box the color and material doesn't match with the other 2 pieces I have already, when I contacted them they said that since I used a different email from the other two pieces that they didn't contact me to let me know they no longer have the same color and that they changed the look of the color a while back. BUT if I want to wait 4 - 6 months for the armless piece they would magically make it out of the color they no longer have. Don't waste your money or the headache of dealing with them.