Albany ParkReviews of albanypark.com

Do NOT buy from this brand. All the reviews are true, the customer service is a nightmare and all they do is reply to all emails saying “we stand buy our warranty” and offer you 40% off a new product. Why would I want MORE of your product when you can’t even help me fix the first one? We bought a Kova 2 years ago, with intent to expand it when we moved to a new house. Albany park advertises the ease of adding pieces to your sofa and it being able to grow with you. Well, turns out they just discontinued our fabric so that’s not a possibility. Such a waste of money and false advertising. Don’t buy.

I want to love this couch SO badly. We have the Kova Pillow L-Shape with Ottoman. I loved it when we first got it, but only a year later and every single one of my cushions is stained past the point of remedy – they look TERRIBLE. Something happens when we wash the cushions where small stains spread and leaves the ENTIRE cushion brown/grey, instead of cream. Obviously a cream couch is hard to maintain but we are extremely careful with it and I make an effort to spot clean as soon as there is a stain. I think the material of the cushions might be defective because this is far beyond normal wear-and-tear. I am now stuck with an entirely stained couch and I paid extra for the stain-free material :-(

I rarely leave reviews, but I feel compelled to warn others about the Albany Park Kova sectional. For a couch that costs over $6,000, the comfort is absolutely unacceptable. The cushions are so thin and unsupportive, it honestly feels like you're sitting directly on the frame. Within minutes of sitting down, you’ll be shifting around trying to find relief. It’s that bad. After reaching out to customer service, they did send alternative "box" cushions, but shockingly, they were even worse—firmer, flatter, and still offered no real support. The entire experience has been incredibly frustrating. And let’s talk about the return policy: it’s a total joke. No refunds unless you pay a 20% restocking fee, and you’re responsible for reboxing the entire sectional yourself. That’s not easy, considering the size and weight of this thing. Between the poor quality, deceptive return policy, and lackluster customer service, I deeply regret this purchase. Horrible company, and an even worse couch. Save yourself the money and headache—look elsewhere.

This company sucks! We ordered our sofa almost a month ago, was promised a ship date within a few days, which was pushed out much later with no email or phone update and had to reach out to them to find out. First of all the ‘ship date’ they provide you is a lie. Second after the sofas gets a ‘real’ ship date and you get to select a delivery date, the sofa does not get delivered and they start making up stories on how one of the pieces are missing. Mind you we find out all this after reaching out to them. And lastly, they have ‘no idea’ on when we would get it delivered by. Their customer support sucks, they call/email the warehouse to find out the details, who never responds. It’s frustrating when they market fake dates and we get stuck expecting a sofa to be delivered at a specific time and some how get left with no date. Super Inconsiderate company who don’t care about their customers whatsoever. Would’ve paid the extra amount to possibly get a better sofa and customer support. Horrible

Short review: DO NOT BUY ALBANY PARK'S CHEAPLY MADE GARBAGE. THIS IS A COMPANY THAT KNOWS THEY ARE SCREWING YOU AND THEY DON'T CARE. Long review: We've had our $1500 Kova couch for 3 years. The couch didn't even last ONE full year without the center upholstery ripping from normal usage. The seats sink so badly that if you try to sleep on it, you feel the center of the wooden frame digging into your abdomen (reminding you how badly you got screwed over by this company). I bought this couch hoping it would be easy to bring from apartment to apartment for years to come. Now I'm worried that dissembling it for my first move will literally destroy the couch because it is so flimsy. In case you're wondering, the Kova couch is literally just a hollow wooden frame, made from cheap wood, upholstered with cheap suede and a thin layer of foam. Had I known this, I would never had wasted my money on it. Words cannot describe how much I hate this couch.

I purchased two Lido sofas in vegan leather approximately one year ago. They have withstood a 75 lb doodle who uses them as his personal playground. There’s not a scratch on them. I am so happy I purchased these because my last couch from a different company looked like it was 10 years old after 6 months of use.

We were looking for a family couch and went with the Kova pit in performance velvet. Overall we are happy, but the fabric is absolutely not pet friendly and you can see scratches extremely easily (after one day of light use). I was hoping to purchase an extra cushion cover and contacted customer support several times and they are unresponsive which is disappointing.

We bought an Albany Park sofa in February and received it in March. We have two cats, so I did considerable research and found that vegan leather from this company is considered pet-friendly, ie. best fabric choice. APPARENTLY, pet-friendly means that if cats lick it, they will be safe... RATHER than it working for their owners for scratch protection, etc. Truly, unreal. We had this sofa for one day, and were shocked to see the arms were shredded and I mean, shredded. I contacted the company and they generously stated we could BUY new arms. They eventually agreed to let me have them for half price. This is after already spending $1,000. I write this not only frustrated by their lack of concern, but also to warn others to avoid this company at all costs. It is not cheap plus the feel and quality of the fabric are in a word, awful. ALBANY Park's advertising that this sofa is pet-friendly is FALSE, and I feel it weathered worse than most fabrics would.