Alaska AirlinesReviews of alaskaair.com

Alaska Airline did me wrong. I have MS and I had a beer before attempting to board my flight. They stopped me and said I smell like alcohol and refused to let me board. I ended up having to get a hotel for $400 and leave early the next morning. I called them to get reimbursed and they flat out refused. So to make a very long story short the baggage check lady diagnosed my MS as having to many beers, ruined my vacation and cost me over $500. Thanks Doctor baggage check lady

They made us wait in the plane for over an hour. No ac . No water. While they fueled the plane. Why not do that before we got on the plane. Horrible experience. Loud noice gave me a headache while I was waiting. And a two hr delay. Never again

Very disappointing experience on Alaska Airlines flight AS120 from Incheon to Seattle on July 12. Because of a delayed connection, I didn’t have time to buy water before boarding. The plane sat on the runway for about 20 minutes before takeoff. I asked for water while we were waiting but was told I couldn’t have any. After takeoff, I asked again and was told to wait for beverage service. By the time drinks were finally served, I had gone nearly 90 minutes without any water. When the drinks finally arrived, I politely asked for two cups of water because I was extremely thirsty. Flight attendant Anna refused, saying she could only give me one cup and that I would have to wait until she came back later. I wasn’t asking for a bottle—just one extra cup of water on a long-haul international flight. I’ve flown many long-haul flights with airlines like ANA and Korean Air, and I’ve never experienced anything like this. Basic access to drinking water should never be an issue, especially after passengers have already been waiting so long.

Don’t fly this airline, ALWAYS ISSUES

If you ever wondered what other airlines do with all of their older planes, they clearly send them to Alaska Airlines. You’re essentially flying a budget airline for the price of a premium ticket. Plane was cramped and had no frills whatsoever. Less than ideal conditions for a long flight from Anchorage to Boston.

Sucks. Maybe the worst travel experience ever.

My experience with Alaska Airlines was extremely disappointing—not because of the mechanical issue itself, but because of how the airline handled it. Our aircraft was grounded due to a wheel problem, and all passengers were asked to deplane. I understand that safety must always come first, and I appreciate that the airline chose not to take unnecessary risks. Unfortunately, everything that followed was handled poorly. An Alaska Airlines representative rebooked me from my original itinerary, which was scheduled to arrive around 3:30 p.m., to the last flight of the night, changing my arrival time to approximately midnight. When I questioned the change, I was told to go to the standby gate in Seattle because they could not change my reservation back to the earlier flight, but the gate agents there would be able to help. I followed those instructions exactly. When I arrived at the standby gate, I discovered that Alaska Airlines had not completed the reservation correctly, and I still could not board an earlier flight. I was forced to remain on the last flight of the night because of the airline’s mistake. While I was trying to resolve the issue with a gate agent, another employee who identified himself as the supervisor interrupted our conversation and began having a personal discussion with the agent while I was standing there waiting for assistance. It was disrespectful and incredibly frustrating to be ignored while trying to solve a problem created by the airline. When I expressed my frustration, the supervisor simply told me to go to Customer Service elsewhere in the terminal instead of allowing the agent to continue helping me. Fortunately, I eventually met Cesar at Customer Service. He was, without question, the most professional, courteous, and helpful employee I encountered that day. He listened, understood the situation, and genuinely worked to help resolve it. Cesar deserves recognition for providing the level of customer service every Alaska Airlines employee should strive to deliver. Mechanical problems happen, and passengers understand that. What is much harder to accept is poor communication, conflicting information, lack of follow-through, and employees who seem unwilling or unable to solve problems. Instead of taking ownership, I was sent from one employee to another while my travel plans continued to deteriorate. Passengers deserve to be treated with respect and should be able to rely on the airline to honor the transportation they purchased or provide competent assistance when disruptions occur. My experience fell far short of that expectation. With the exception of Cesar, every interaction I had left me feeling that customer service was not a priority. Alaska Airlines should invest in better communication, employee training, and empowering frontline staff to resolve customer issues instead of passing passengers from one desk to another. Based on this experience, I cannot recommend Alaska Airlines. Safety should never be compromised, but neither should customer service. An airline is judged not by whether problems occur, but by how it treats its passengers when they do. Unfortunately, Alaska Airlines failed that test.

This was last year, but I decided to book with them because they had cheaper prices compared to other airlines, and I had such a great experience. Booking online was a breeze. Easy to check in my baggage at the airport and find my gate. However, I wasn't a fan of the seats in the back of the plane as I did hurt my knee getting in and out because it was so small of a space. I do plan on flying with them again in a few months. If you're a tall person, I would suggest booking main or first class.