Alaska AirlinesReviews of alaskaair.com

Flight AS 421 SeaTac to Cabo Older gentleman flight attendant should not be allowed to serve customers. Extremely rude! Do better Alaska!

The flights are Always delayed..not just a few min but sometimes hours...then after many delays they cancel flights.the last 6 times we have flown or someone in my family..it never fails..Alaska us4d to be the best all sround.but maintenance on plane inside and out needs improved.They always have issue with maintenance or electrical or operational issues

Flight was diverted, due to a combo of bad weather and pilots nearing the end of the legal flying hours. The end of legal flying hours and inability to supply a replacement pilot crew caused an overnight stay. Airline did pay for hotel and transport to and from the hotel . . . . . . however, the seating with extra leg room that was paid for, was not provided on the next day's flight.

Alaska Airlines:✈️ Aug 24th 2026 Flight #934 Seat #19-C Departed OGG 2:45pm to LAX: Preflight at OGG- Misuki (desk clerk) Asked Misuki if she could switch my seat to an aisle seat. She told me to come back to the desk, before boarding, and she would help me then. When I arrived at her desk, 25 minutes before boarding, she asked if I had the Alaskan Airlines app. When I told her I didn’t, she rolled her eyes at me and typed aggressively on her keyboard. That’s not ,“helping me”. Not very Aloha spirit!!! ✈️✈️✈️✈️✈️✈️✈️✈️✈️✈️✈️✈️✈️✈️ Flight Attendant Steve or Stuart (oldest Flight Attendant on board, 58-68 years old), wears big glasses, salt n pepper hair, his name on his badge was hidden by a pen- seemed purposeful )- none of the other crew knew his name, it was obvious that the crew didn’t want to give it- bs. When he asked if I wanted anything to drink- I asked for a coke w/ice. In a condescending tone, he replied,”Of course we have ice”, and gave me two small ice cubes; which the warm Coke quickly dissolved. I also asked for a full can, and he said,” I’ll run out if I do, you’re welcome to come by the galley later. My seat was located at the front of the plane, which was only 75% -80% full. After he left, I asked another attendant, serving the opposite side of me, and he obliged with a full can, and a full cup of ice. I also noticed the same accommodating attendant , running back and forth with more ice and cokes for everyone. Apparently the word must of gotten around to my old jerky Attendant, that I was asking for his name, which I never got,because he came back, less condescending and more ass kissing. He walked by me and glanced down at my phone, while I was writing this review. What a rude mf. He then walked back, after seeing my typing. He then pleaded with me to take more coke and ice. I told him the other attendant did his job for him. Later; What’s his face walked by, and purposely bumped me! My legs and shoulders were no where near the aisle. This guy is a true ASS!! Next; What’s his face, walked up the aisle, asking people if they wanted water. He purposely turned his back to me, as he approached me. I had to raise my voice, and another passenger had to point to me; to make him turn around. The guy sitting next to me asked if he also could have some water, and What’s his face said,”I guess”. Maybe Steve or Stuart or Stupid , should retire. What A Horrible Experience!! I’ve never had such bad service on an airline ever!! I was polite but wanted to scream!!!

One person at check in. Finally a second person arrives. Huge roller bags and back packs being crammed into overhead bins. Numerous customers with roller bags plus huge back backs and huge purse. WTF.

They made us wait in the plane for over an hour. No ac . No water. While they fueled the plane. Why not do that before we got on the plane. Horrible experience. Loud noice gave me a headache while I was waiting. And a two hr delay. Never again

Alaska has really gone down hill since becoming Atmos and merging with Hawaiian. The quality and service of Hawaiian Airlines is noticeably degraded. The Atmos app is glitchy and inaccurate, and calling is a nightmare. Typical of the abysmal state of the American airline industry.

Your website is just awful. It fills up a third of the screen. There is no way to add a traveling companion. You need to step it up. Gardner Williams