Alaska AirlinesReviews of alaskaair.com

Very nice Lounge in San Francisco, Airline nice seat very friendly staff

I will always choose Alaska Air if given the choice. They offer the best flight times and routes for me. I appreciate the 20 minute baggage claim guarantee and I've used it often to redeem miles when baggage doesn't arrived on-time. I also love the cheese platter and always pre-order that. I had and Alaska Airlines credit card, but a few years also, they canceled my account with zero reason (I've never paid late) and that frustrates me because I am a loyal customer. I fly every 2-3 months for work alone and have over 50k miles in my account (which admittedly isn't a ton, but for me it reflects my loyalty). Since changing to ATMOS, redeeming miles has diminished the value greatly. Even when you have enough miles for a flight, you still have to pay for a significant portion. And, the miles that are now required are astronomical. You can't supplement miles + money either so that part, I don't appreciate. The checked bag fee used to be $30 and is now $45. I only take a carry on size, but due to health issues, I cannot lift bags over my head. If I still had my Alaska credit card, that wouldn't be an issue.

It has been nice flying with them before. But it is super annoying to get forced to look at the Multi Factor verification page each and every single time logging in to their website

I took a short hopper flight with Alaska from LAS to SFO in Business Class mainly to do an evaluation of the airline with a view to using Alaska for future internal flights for me and my colleagues. To start, I'd note things did not get off to the best of starts. The check-in process was a little chaotic and the team seemed not to notice they had BC customers waiting in line. When they did I was a little disappointed to have to listen to one of the team complaining to another how much they disliked check-in and wanted to only do gate work. I did not take it personally! It's fair enough to have gripes but do you really want to air them in front of customers? I was pretty sure Alaska did not have a lounge or shared lounge access at LAS but I thought I'd check. Instead of a polite 'I'm sorry sir we do not currently have a lounge at this airport' I instead got a withering look that smacked of 'you are joking aren't you' and a curt no! I can see why this individual really did not want to do check-in. I was not looking forward to my flight and, if I had been writing a review at this point I'd be heading for a single star rating (and certainly no future flights or recommendations Good news. it improved considerably. The boarding was smooth, polite, friendly and ordered. Then, the best bit. The aircraft. I was expecting one of those half-baked BC cabins with standard seats. more legroom and a shared middle seat for two people. I could not have been more happy. The cabin was a real BC cabin, great seats with plenty of room and really comfortable. I kind of wished I was flying further. The team on board the aircraft were great too. So polite, so helpful. All in all, a great, uneventful, comfortable flight. In fact, I would have given a five star review if it wasn't for the disappointing performance of the check-in desk team. But I'll definitely fly with Alaska again.

Even though Alaska isn't what it used to be, no airline is, they still outshine all the rest via customer care and clean planes. I also felt very confident in our funny pilot.

I fly back and forth from NYC to LA often and frequently take Alaska Air. It's been easy to earn reward points and to get free flights and the schedule and frequency of flights makes it convenient for me to go back and forth.

Flew SD to SF and thought they were good. We also had to change our flights a couple of times and the process was easy enough.

I happen to like Alaska Airlines very much. They have good, solid service, reasonable prices, and seem friendly and always get the job done. No airlines these days is perfect, but they do try hard. Check out their credit card, too; you get a ton of perks with it! I also happen to love Alaska, so perhaps my opinion is clouded by that warm, happy feeling for our 49th State. Joy Bennett joybennett.com