Alaska AirlinesReviews of alaskaair.com

I was told by 3 airline staff that I would get reimbursed for my hotel if I contacted post travel after my stay. When I contacted post travel, they refused to reimburse me and kindly let me know that I was lied to. Customer service is terrible, the airline is constantly overbooking flights and then denying passengers boarding.

Just imagine: you land at 10:30, but the luggage of about 40 people is lost. You think, why is the line not moving? Just 8 people are in front. At 11:42, you understand why. Poor 20-40 people behind. I don't know who hired that lady who literally typed with 1 middle finger! No chairs, zero comfort for people who are experiencing bad service. They are not even trying!

Great experience from Austin to Seattle from check in through baggage pickup. Seats on the plane were great. Best flight experience in years.

I purchased a premium seat row 8 with my children and grandchildren for 7 of us. I realize that the weather was bad and the flight took 15 hours, but the crew was nasty and not friendly at all. I purchased meals ahead of time, but they could not serve them because of the delays. I did not get my money back, and they offered us some crappy snacks instead. My ganddaughter had to use the bathroom badly and went to use the first class bathroom as it was close but was told to go to the back of the plane. I saw other people use the bathroom but she was not allowed. The flight attendants were not professional. Then, to top off this terrible flight, when we land in San Diego, we had to wait on the plane for over 30 minutes before we could get to the gate. Also the first time we got on the plane at JFK the plane was extremly hot. We spent 2 hours on a hot plane waiting for takeoff that did not happen as we went back to the hanger. I don't think I will fly Alaskan Ailines every again

I've seen online sources claiming that Alaska is the best U.S. airline, but I have to assume those folks have never actually flown on Alaska. We are currently stuck in the Seattle airport for over 6 hours, because our Alaska flight from SFO to Seattle was delayed over an hour, and Alaska made no effort to accommodate passengers whose connections would be at risk. We landed in Seattle and raced to the gate for our connecting flight to Victoria, BC, only to be told that "boarding is closed," even though the plane had not yet left the terminal. The gate agent also said no one had called ahead to ask that the connecting flight be held for a few minutes, then referred us to Guest Services. Guest Services staff were very polite, but could offer no solution other than the next connecting flight -- 6 hours later! We will avoid flying Alaska in the future.

They disregarded my family emergency and insisted on enforcing their idiotic policy of giving half of my paid air fare in the form of travel credit. It is laughable, pathetic and disgusting. I travelled on their flights a few times and was never expecting their demonstration of stupidity at this low level. All my friends and colleagues will be warned.

They through out a God fearing woman out of the plane and permanently banned because she was speaking about Jesus. I know they had to be believers in Jesus in the plain but no one stood up for her. I will never use this airline if you through people out for their beliefs. He wanted to help people by introducing Jesus to them. Smh

During a 3-1/2 hr layover, they switched the gate for the flight from A5 to S6 a total of 6 times, each time requiring 2 tram rides and 2 escalators. They canceled the flight 1 minute before it was due to be boarded. Bus shuttles between Seattle and Winatchee were sold out.