Alaska AirlinesReviews of alaskaair.com

They like to pretend to be the good guys, but the DOT has said that they want airlines to offer cash refunds (with all tickets not just refundable ones) and not just vouchers as part of the Covid crisis. We called them and requested that because previously we accepted vouchers. We could really use that money back because one of our income streams has been cut in half. They said the crisis was not their fault either so they are keeping our money and only offering vouchers good for 22 months. Yeah, I'm sure we will be taking some big vacation in the midst of the oncoming recession/depression. Meanwhile, they continue to fly empty planes polluting the sky and endangering employees just to keep their routes. Honestly, this has been so poorly managed, I doubt that AA even has the funds on hand to return to us. Like a bratty teenager at Spring Break they likely already blew that money on foolishness. No one in Portland cares about how many Timbers games you sponsor when you are keeping what could now be our rent/grocery money. Yeah, it sucks if your company goes under, but no company is more important than an individual's family. Off to look for a class action lawsuit to join, good luck with your corporate begging in Congress. Update: One month later, still more importatnt to keep our $2500 than to do the right thing. Even after getting our tax payer money as a bail out. SHAME on all of them.

With the current COVID-19 flu drowning the travel industry with calls for cancellations, Alaska Airlines came through. I had to call twice before I finally got to talk to a live person after being on hold for less than 30 minutes. I requested a full refund due to their schedule changes and the young lady was very accommodating and a 100% refund showed up in 3 days on my credit card. Other Travel sites like Expedia and Travelocity will not talk to you if your trip isn't within 3 days! My experience with Alaska Airlines males them a standout in the travel industry.

Alaska Air! You have to staff properly. Two go-rounds wasting away, listening to elevator music!

Luggage didn't arrive for a week. Flying back from Maui to Seattle we had to wait on the tarmac for a half hour, then had to run to our gate. This part was not Alaska's fault, HOWEVER...our luggage didn't make our connecting flight to Pittsburgh. We arrived into Pittsburgh in the early afternoon, our luggage arrived later at 9:30 on a different airline. The problem is that I had another connecting flight on a different airline to get home. I called Alaska baggage claim and was told that they would get my luggage to me the next day. I called several times to have them tell me that my luggage was in Pittsburgh, but that FedEx didn't pick it up. It was the following Tuesday before my luggage arrived. And it arrived damaged. I called numerous times and talked to several people, I emailed, I texted, I chatted. Nobody seemed to care. One week to get out luggage, it's been almost a month since we traveled and we still have yet to hear anything from anyone at Alaska

This is the best airline I have ever flown. The customer service and the workers are always polite.Also they tend to never be late in my experience.Infact they seem to be always early. I wish other airlines were more like this

caring, personable service with a smile. would fly them again with no qualms.

I love flying Alaska Airlines. It is the best airline.

From the person at the sign in desk to Jarrod, flight attendant, our trip from Seattle to Chicago was extraordinary. Everyone was extremely professional and accommodating. It is a long flight, my husband and I ( seniors) along with our daughter, son-in-law law and three year old grandson flew on Jan. 3. It was a full flight, and it was a wonderful experience.