Alaska AirlinesReviews of alaskaair.com

Friendly gate agents, friendly flight attendants. As far as US airlines go, Alaska is the best as far as friendliness, treatment of their customers etc. I just wish their network was bigger so I could fly them more often!

Great airline. Lost of value. One of the best on time schedules. The only thing I don't like about Alaska is that they use Boeing for their fleet. Other than the contract they have with Boeing and its presence in Washington state, they are very underrated. Their pilots and staff are great. I've been flying with them for 30 years starting with my days in the Northwest. I reside in the DFW area now and have used them a few times, usually when traveling to Seattle or Portland. They're as good as they were years ago.

On my recent flight to SFO from IAD, my bag never made it on the plane so I had to pay a large out of pocket fee to deliver the late bag to my final destination. The bag didn't make it on the plane because the representative at the ticket counter at IAD received my bag telling me "you're good to go sir" when in fact it was too late for my bag to be checked onto the flight. I was misinformed by the Alaska employee at the ticket counter and she made a mistake. This is totally forgivable, if its fixed, but Alaska failed to do this. I repeatedly called customer service, and even resorted to emailing senior executives at the company - even they couldn't get a resolution! I consistently encountered an "its not my problem" attitude at Alaska, which was really unfortunate. Customer services is a critical piece when choosing an airline to be committed to in the long term - take my experience into consideration.

No flat bed in first for a night flight is unacceptable and had the nerve to want to charge for majority of food and drinks in the lounge! Guess the fare isn't high enough!

First they pretend we did not pay for our luggage and charged us twice. Next they give us faulty advice on what can go in the luggage and all in all an extra 200 usd lost on this one flight. I can promise we won't be flying with this airline again. I have avoided BA for 12 years so surely this smaller company can be avoided as they are not competent and end up costing you more than the alternative.

I happen to like Alaska Airlines very much. They have good, solid service, reasonable prices, and seem friendly and always get the job done. No airlines these days is perfect, but they do try hard. Check out their credit card, too; you get a ton of perks with it! I also happen to love Alaska, so perhaps my opinion is clouded by that warm, happy feeling for our 49th State. Joy Bennett joybennett.com

I must say that I absolutely love flying Alaska airlines. They have outstanding customer service, USB ports on the back of each seat on the plane, they do everything to make their customers comfortable and always go the extra mile. I highly recommend this airline to everyone. Thank you Alaska Airlines, you’re the best!!!

Love AK Airlines, because of the awesome employees!