Alaska AirlinesReviews of alaskaair.com

Alaska Airlines is a solid airline with extensive customer service. Travel issues are bound to happen but when I fly with Alaska I know they will do the best they can to mitigate dissatisfaction. Better than any other airline in terms of cancellations, trip changes, upgrades, and general customer service.

I'm going to try very hard to not fly Alaska Air again. They were aggressive about mask enforcement, and gave my son a yellow card because his mask was below his nose. Meanwhile my husband walks back to the galley in the back, where the crew hangs out, and one of the flight attendants audibly warns another to put her mask on, that passengers are coming.

Paid $1000 more than main cabin, and the main cabin got service started before 1st class. 3-1/2 hour flight and I got a small room temp can of coke with no ice. Flight attendant never asked again for anything else. People in the main cabin kept going up to the front of the plane to use the first class restroom and nothing was every said. I paid extra to be more safe from covid and not having half the plane walking by to use the restroom. The plane with filthy. Across the isle, the side of the seat was covered with spilled coffee. The seats was dusty and had someones dirty shoe prints on the back. It looked like it hadn't been cleaned of vacuumed in years. The snack tray was broken and wouldn't stay flat. Basically I just paid $1000 extra dollars to sit one row in front of main cabin. I have flown first class on other airlines, and this is far the worst. Don't waste your money on first class, if you decide to fly Alaska. I will drive next time. I just wasted $1000 extra dollars for nothing because I got last class service, not first class. Alaska sure has gone down hill.

Last time I was in US, they upgrade to business class for me. Thanks Alaska Airline. Terrific!!

I had purchased a layover flight with a stop in Seattle coming from Chicago. My connecting flight to San Francisco from Seattle was cancelled due to weather that morning while I was in route to Chicago O'Hare that morning so I was unaware. As soon as we landed in Seattle and could turn my phone on. I discovered the cancellation. I tried immediately to contact the airline. You could not get thru to customer service due to a 6-7 hour wait time. we were also stuck on the aircraft for significant time after landing due to our gate being occupied. I was not issued another flight and decided to book another flight myself while on the aircraft as Alaska Airlines was unavailable to help me or any other passengers in need of assistance. I purchased a ticket to Oakland thru Alaska Airlines website for $185 while waiting to maybe get to our gate. The site indicated this was the last ticket available. It was not to my destination, but it was out of Seattle. I emailed customer service the next morning with the details and the fact they never got me to my final destination. I finally received a response 4 days after reaching out to them. They told me they could not help me because I had purchased my own ticket and used it and offered me a $75 credit towards a future flight. I paid to get to San Francisco and they only got me to Seattle. Well it looks like they failed to deliver. They were not going to be able to get me to San Francisco until the next day as it turns out after speaking directly to an agent this morning which is why I felt compelled to purchase my own flight as I had no way of knowing if they could help me that day. Terrible customer Service!! 3 weeks later I have decided to update my review. It is now a 1 star after spending hours trying to recoup my additional cost due to their failure to get me to my destination. In which to this moment have failed on both counts. I would fly Spirit before I would fly this airline again!

Having used a third party booking site, I had a(n approximate $110) credit for a flight I couldn't use last year. The credit was set to expire in June of this year. I wrote to Alaska on facebook. I explained that due to Covid being ongoing, etc., I may not be able to use that credit and kindly asked if there's a way to extend the expiration date. Not only did Alaska respond immediately, they also extended the credit for many months. The messages they sent were friendly, helpful, and what customer service ought to be. In the past I've only flown with them once on an ordinary flight. I'm quite impressed with how they handled my request.

They cancelled our flight the morning of and moved it to two days later. We had to book a flight same day with different airline for $280 and they refuse to reimburse us!!!!! Absolutely ridiculous. The ladies at the kiosk insist we call customer support and customer support has a 3 hr hold time to speak to a rep. Spoke to "Julie" on FB and she wrote to me: "We refunded what you paid us. I'm sorry that you had to pay more for another flight but since it was due to a weather issue, we would only be able to rebook you on another flight but not reimburse you the difference you paid. I'm sorry about your frustration. ~Julie" When we got to the airport to get on our new flight the one we were booked for with alaska was still on and on time. They were just overbooked. To add salt to the wound after her response she blocked me on messenger and on their FB page from commenting.

Alaska should not be anyone's first choice airline. I am a frequent flier, a Gold 75K member and they have screwed me a number or occasions with the following scams they like to run. The first is their willingness to cancel a flight for just about any reason. When you look deeper into the situation it almost always is because they are going to lose money on the flight. Scam #1. Alaska will schedule a bunch of flights out of an airport. When they can't sell enough seats on all the planes, they simply cancel one or two of the flights and "rebook" everyone on a later flight. They usually cancel the morning flights and rebook everyone to an evening flight, thereby filling the plane. They always do this at the last minute so it is hard to rebook on another airline. I fly enough to see this is a pattern and not just coincidence. It's a dirty trick. Will completely screw up your schedule. If you call them out on it they will just deny it. Customer service will even hang up on you if they determine you are Arguementive. Scam #2 applies to their frequent fliers. As a 75K member they promise that I will get priority on upgrades... of course what they don't mention is that if you buy a lower cost "saver" fare, you don't get any upgrade. What make this so dirty is that if you go to the 75K benefits page, it doesn't mention this anywhere. I called Customer Service and asked them about this and they said go to the 75k benefits page (which I did while I was on the phone with them) and they said "see it's right there"...it wasn't. I offered to send them a screen shot to make my point but of course they couldn't do that. So they just lied to my face! When they got frustrated enough with me, presumably because I wouldn't play along, they hung up.