Alaska AirlinesReviews of alaskaair.com

On Monday morning (05/03/21) I checked my baggage in at Spokane International airport. Alaska Airlines (ASA) accepted my checked baggage and TSA screened and accepted my baggage for airline transportation. One of these items was a box of factory sealed ammunition that weighed approximately 25 pounds. My baggage was transferred to another ASA airplane in Seattle and transported to Juneau where I had a three hour layover after which I would board another ASA flight to my final destination in Sitka. During the boarding process in Sitka, I was called to the ASA customer service desk in the departure lounge. Once at the customer service desk a rather rude customer service agent named Nikki informed me that my ammunition would not be allowed to travel to Sitka. When I asked why, Nikki stated that the box (baggage) "had the wrong markings on it". When I inquired as to what the wrong markings were, Nikki couldn't give me an answer, stating only that an airline baggage handler had said that the markings were wrong. I then assured Nikki that I was well aware of FAA, TSA, and ASA regulations regarding the transportation of ammunition and that my baggage met all of those requirements. About that time Nikki started to become very rude and, with a raised voice, informed me that my baggage didn't meet the requirements. I then asked Nikki to explain to me how it was that both the TSA agents and the ASA customer service agents in Spokane cleared my ammunition for transportation on ASA earlier the same day. Nikki defiantly stated that the people in Spokane were wrong. Following that comment, Nikki stated that I needed to pull my face mask up over my nose, which had slipped down during our conversation. Since the municipality of Juneau owns the airport, it really wasn't Nikki's place to try and assert authority over my mask slippage. When questioned further, Nikki stated that I was welcome to exit security, repackage my ammunition and then check it in again for transportation with ASA. I stated that since the flight was already boarding and there was only one flight a day to my residence, that was not a feasible option. After I boarded the plane I placed a call to someone in Juneau to attempt to pick up my ammunition so at least the ASA baggage handler wouldn't get to keep it. The most logical conclusion I can come to is that someone at ASA in Juneau wanted my ammunition and timed the notification to me that it wouldn't be allowed on the flight so that I wouldn't have time to deal with retrieving it. It would be nice if Alaska Air would compensate me for my troubles and $1,000 loss but I won't hold my breath. If they don't I will go out of my way to give my business to small regional airlines and other major airlines, even if they cost more!

Alaska credit card baggage fee waiver system is confusing for a secondary card holder. I have to skip checking in bag at the kiosk, I was told, then go to the counter to check in the bag. However, airline reps were ensuring I had my bag tagged before getting into the counter line. The customer service rep sounded irritated while I tried to understand the process of getting free bags as the card advertises. Had she spent more time listening and understanding the situation would have been handled more efficiently and pleasantly

The last time I flew Alaska I told myself "never again" after they cancelled our late night connecting flight & we were stranded overnight. A couple of years later they had a good rate on a direct flight to Boston & I decided to give it a try. They cancelled the flight a few days later & fought me for the money. Nightmare airlines ever since they merged with Virgin. NEVER AGAIN.

First trip of my life. So far Ive already had my flights switched on me (anticipating a second switch per what the CSR told me when I called) and already had to make two phone calls to this company and I shouldn’t have had to even make one. Horrible experience and won’t use Alaska airlines ever again. Still debating on getting a full refund and rebooking with a more professional airline. First and last time customer.

This complaint is an attempt to recover $750 I had to spend on emergency COVID tests as a result of an Alaska Airlines mechanical delay which meant we missed our connecting flight to my country of residence and as a result, our COVID tests expired and we had to retake them in order to go home. I spoke with Alaska Airlines about this and they refused reimbursement, which I feel is incorrect. The Alaska case number is #6447196 for reference. The facts of this incident are as follows. I flew from Dublin, Ireland to Seattle, WA on March 27, 2021 with my husband to attend my grandmother’s funeral. We purchased tickets through a travel website called Ebookers. The itinerary included an Aer Lingus flight from Dublin to Chicago O’Hare, and then an Alaska Airlines flight from O’Hare to SeaTac. There were no issues with our flight to Seattle. Ireland currently requires all travellers take a PCR test within 72 hours of entering the country in order to be admitted through customs. As such, my husband and I took a PCR test in Shoreline, WA at 1:30 p.m. on Friday, April 9th at 1:30 p.m., in order to land in Dublin as originally scheduled on Monday, April 12th at 5:55 a.m. Our test results were received, which came back negative, and we were all set to fly home. The morning of April 11th, we arrived at SeaTac for our 9 a.m. departure to Chicago. As we were walking to our gate, we got a notice in the Alaska app that our flight was delayed until approximately 11 a.m., meaning that we would miss our connection to Dublin. Our flight to Dublin was the last Aer Lingus flight from Chicago for the day, so we would be stuck in Chicago overnight. We went directly to the Alaska customer service desk and explained our situation to the customer service agent and that our tests would expire, etc. and we needed a solution. She called someone (not sure who) and after several minutes on the phone, advised us that we would fly to Chicago on the same flight, stay overnight in Chicago at Alaska’s expense, and then fly out to Dublin on Tuesday, April 12th at the same time as our originally scheduled flight home. As for our expiring COVID tests, she advised that the person on the phone had given her information about rapid testing in O’Hare which was approximately $145 a person. I explained that I didn’t feel we were responsible for the cost of the retests due to the mechanical delay. She advised that we would have to front the costs of the tests and there was nothing else she could do for us that day – we’d have to call customer care after the fact to request our money back. Our flight ended up taking off at 12:05 p.m. – we sat on the tarmac for approximately an hour because the gate changed 3-4 times while waiting for the flight, and Alaska found carts of baggage right before take off that hadn’t been loaded from the previous gate, so we had to wait while they loaded the bags. Shortly before we landed in Chicago, I looked up the rapid tests on the O’Hare website. I realised that we had been given bad info at SeaTac – the $145 figure was for antigen testing, not PCR. Rapid PCR test would cost us $750 total. Had I known this before leaving SeaTac, I would have pushed to be moved to another airline for our Dublin flight so we could enter the country before our tests expired, as I wouldn’t have agreed to front such a large expense with no guarantee of being refunded. But since I didn’t have this information, I couldn’t make that choice. We exited the plane in Chicago and waited for 45 minutes or so to talk to customer service at the gate about our issue and get our hotel vouchers. We were told the same info – that there was nothing they could do for us about the cost of the tests and that we’d have to call customer care after we got home. I asked for a manager. The manager on duty, named Justin at gate G4, happened to be standing next to the woman I was speaking with. He was WILDLY rude in his response that there was nothing they could do to help me. We went downstairs, paid $750 for our retestsand went to our hotel. The vouchers Alaska provided were not enough to cover our four meals while at the hotel, and we had to buy clean shirts and deodorant, etc. as we were not able to get our bags from Alaska after we landed (by the time we got to talk to customer service, Aer Lingus had already picked up our luggage from them). So, we were out those extra costs as well. We arrived at the airport the next day, received our negative test results and flew home. We had no further interaction with Alaska Airlines until yesterday, when after an hour on the phone (mostly on hold) I was told there was nothing they would do to cover the $750 cost of our retests (we didn’t request reimbursement on the other expenses such as food and clothing). I am disgusted by this treatment. I will never fly Alaska again. May this serve as a warning to all other international travelers.

Worst airline phone customer service. 47 mins on the phone waiting to speak with someone and they just don't answer. Don't even bother calling them since they don't answer their customer service phone line. I had to drive directly to the airport and speak with someone at the counter, and yet; they couldn't make changes on my flight.

There is absolutely no way Alaska shouldn't improve their food service at this point. I fly from Seattle to Tampa every couple of weeks is 5 1/2 -6 hours and there is no food service in "PREMIUM" Coach (you can buy it if you want) but alls it is nothing more than some cheese and fruit and the price is basically the same as it is in first class. You can get no cocktails but you can buy beer and wine in cans. Ah - hello they serve hard liquor in small bottles and you can buy mixers in a can! It is clear they are just cutting cost and this is likely the new way to fly on Alaska!! Checking out on Alaska and I am over a million miles!

As an Alaskan becoming a million mile flyer is expected eventually. I have reached that milestone with Alaska Airlines. I have to say thank you to the dedicated staff on and off the airplane. It's hard to fly alot, and demanding on a large frame body. Alaska airlines always knows that. Let this be my record of how much I can appreciate being appreciated by Alaska Airline ! I will forever be a loyal customer