Alaska AirlinesReviews of alaskaair.com

We have over 500,000 miles to use for award travel and cannot find an Alaska Airline business class ticket to any destination we want to travel no matter where or when. One option is trying to fly back from South Africa to anywhere in Europe in 2023 and not a single destination comes up regardless of class of travel. Anything we can get using miles to other destinations in the US are always a mixed class ticket with the worst leg being coach. We spent all this time building up Alaska miles so we could benefit from an upgraded flight and its all waste. Try get hold of someone to talk to at Alaska and their hold times are 4-5 hours by phone and even over an hour with a text. In chats they just tell you that no one is available. We used to be a big fan of Alaska and flew them regularly and now just looking for ways to use our mileage and cease using them once we do. How disappointing to see what was a quality airline deteriorate to this degree.

Worst experience ever. They canceled our flight and told us we were rebooked for the 10th and then told us we weren't on the flight! A refund was being processed apparently but since it hadn't been processed yet we had to buy a new ticket for 8 hours later! Horrendous! At this point I think with everything going on Southwest is now the luxury airliner allowing you to free bags and an actual flight that takes off when it's supposed to.

Flew with them from NYC - SFO and SFO-LAS in April 2022, both flights were on time, baggage payment was smooth, counter lady allowed 2-3lbs extra in the checked bag. I can recommend them

UNBELIEVABLE ALASKA AIRLINE CANCELS OUR FLIGHT & IS NOT WILLING TO REFUND US OUR MONEY. I find out when checking in to ALASKA AIRLINE on April 24th 2022 from Belize city Airport to Los Angeles that our flight has been canceled due to crew shortage. Besides the great inconveniences they say they will not refund us our money because they claimed that the on line agency JustFly.com had previously informed us on April 15, 2022. How would they know that? What if JustFly.com is Lying to Alaska Airline or ALASKA AIRLINE IS LYING. but we were not informed, searched & could not find any such email.

I am 75 years old and has to fly from San Jose to San Diego by flight no3462. My name is Meenakshi Natsrajan. I am really grateful to Miss Simran sdc who helped me with my luggage check in since I didn't have a card. Employees like her are very valuable and they should be encouraged in every way possible.

Have flown in the last week in premium from las vegas to San Francisco and first from san fran to seattle and both flights were awesome. The service at the airport and on the plane was great and legroom amazing. The food and drink service in first couldn’t be better. Cant wait to fly again.

One week before the flight they sent me a e-mail saying my flight has changed leaving 5h before with a scale which will take be to the destination at the same. However, I had to cancel my appointment prior to the flight. 2 times with more than 2h in the phone and nothing happened. Unbelievable.

Days before my flight from LAS to SFO (9:35pm), I received an email informing a schedule change, with more than 4h difference (5:10pm) and connection in Seattle, adding 4 hours of unnecessary travel. No other flights were available at the same night. Getting the refund and buying another flight at this point would cost 4X the price I payed. It is extremely frustrating and almost an unbelievable situation. This can happen to you!! I have always trusted Alaska, but honestly I have never seen such a thing happening with an Airline company: a flight change taking me to another state, with 4 hours time difference AND 4 hours plus travel. Customer service cannot help or waitlist. I had to check everyday for flights, and when I finally found one, I was 2h (!!) waiting in line, and when my turn arrived, the tickets were sold out. Really frustrating. As a consequence, we have lost our appointment, and ended up being really unsatisfied with Alaska service. On the top of that, the customer service attendant laughed of the situation, which I found very disrespectful. Really really bad service and company. Run away from that!