Alaska AirlinesReviews of alaskaair.com

Worst experience I have ever had with an airline company. I call for assistance, ask a few questions, and 4 days later I get an email they refunded and basically canceled my flight ticket! I never ever asked for this ticket to be refunded and canceled. Is this company a scam? When I called the refund department for assistance, not only couldn't help me but sent me to 10 hours of waiting for time department that never picks up the phone. Be aware of this company! They make mistakes on their side, and you will never be able to reach out to them. What an extremely terrible experience.

I fly Alaska Airlines almost exclusively in the US. Their loyalty program, Mileage Plan is so generous, and the perks are incredible. Alaska is the gold standard. If you are willing to pay for a first-class experience with customer service to back it up and no drama, this is the airline for you.

I missed my flight and they wouldn't give me a refund or a credit voucher. Will not fly with them ever again.

They are in bed with Hertz and won't help you when hertz double charges you for your car ! They also took off even though the pilot told us the auxiliary power to restart the engines couldn't be repaired after 30 minutes but he trusted the engines not to stop in flight ???!!! No one was allowed or offered to leave the jet ?

On flight to Hawaii 1/25, within the space of one hour there were 12 announcements about face coverings. We are not children who need constant reminding. The older flight attendant acted like a Gulag camp guard, trawling the aisles looking for violators. Alaska claims their air filtration changes the air every 6 minutes, and was better than a hospital operating theatre. If that's the case, why the obsession? Every single person on the flight was vaxxed, so this isn't saying much for their faith in their own system. There were no meals available to buy, they made the announcement that the drinks cart would only make one run, this was all supposed to be about Covid, so what had the meals and cart to do with Covid? It was a disgrace that they hiked up the price of the flight and reduced the service. They are obviously trying to claw back money from already overstretched pax. On the return, while sitting waiting for the flight, I saw an employee come from quite a distance away, target a couple sitting against the wall, well away from everyone else. The woman was drinking from a fast food container and of course had her mask down. This employee named Angel confronted her and berated her about mask wearing. She had been wearing her mask, but she couldn't drink with it on. This was nothing to do with Covid, this was all about a power trip. Flight attendants are morphing into Covid Air Marshalls. Once on the plane, the woman sitting next to me did not have her seat belt fastened. The FA came up the aisle, supposedly checking everyone, but she spent all of her time checking out mask wearing and didn't see the belt unfastened. Obviously masks are more important than belts. We paid for Premium seats, but the service was anything but 'Premium', it was like a Third World airline. Shocking service and treatment, will be looking into other airlines from here on.

I will NEVER book with this airline again.. I would give them a minus 0 is possible. I booked a flight from RSW to Lax on Feb 25 round trip Went to pay for my luggage a month later to find out that our trip was cancelled without notice. (they cancelled the route completely without notice) Good thing I did not show up at the airport. My suggestion to anyone thinking about using this airline.....find an alternative

I'm here to talk about the frequent flyer program of Alaska Airlines and what a bait and switch it is. I've been an Alaska FF member for 23 years (they actually kept track of that). When I joined it was to the promise of taking my bucket list trip (Australia), first-class (no blackout dates). So, my wife and I have been saving frequent flyer points for TWENTY THREE YEARS (think about that for a moment). Last year we decided to take the plunge. We got cruise tickets and I went online to get my long-coveted first-class tickets, only to find there weren't any. I talked to Alaska and they said I had waited too long (6 months prior to trip). So we postponed our trip for a year. I watched for the very first opening to purchase tickets (331 days in advance). When the window opened, I immediately swooped in. No FC tickets. I called them. Oh, I'd gotten in too soon for FC tickets. So I complained. They told me that they only had to honor the FF cost for the ticket if the originating partner offered them those tickets. Which means they may (and often will) never have the ticket you want. By the time the complaint went through, there were no coach seats, either (BTW). As I'm a wannabe lawyer, I did some research into applicable case law. The courts have repeatedly found that all of the airlines can make any change to their programs that they want at any time without grandfathering. So if a trip might cost 20,000 points one day, they could change it to ten times that amount the very next day and you have zero recourse. They can even terminate you and all your points for NO REASON... Despite advertising their policies, they can do anything they want. This applies to ALL loyalty programs. I've had similar things happen to me in the hotel business. It's a scam. I suggest if you are going to be a member of these "loyalty programs" then you do two things: 1) Never pay for the privilege (eg don't pay to have their "credit card" or pay higher prices because you get mileage points.), 2) Never assume you are going to get what they promise... because in all likelihood you won't. Please, this is first-hand advice from someone who has been loyal to one company/program for over twenty years. Heed it!

Worst airline ever. I know I am just one person and the airline is big with many resources, but if this post helps just one other unsuspecting and trusting customer, then this effort would not have been in vain. We were going on a cruise, the ship leaving from LA. Our original air booking was a direct flight to LA (LAX) (07:00am - 9:50 am). However, Alaska reschedule this flight to two separate flights: a flight to Portland and a second flight from Portland to LA. The first flight was on time, but the second flight was delay long enough at Portland to result in us being too late to board our ship at 3:00pm(!!) - a cruise that we planned for more than year! Furthermore, when we rescheduled to return home the following day, we were told there were no more 1st class seats available and we will not be refunded the difference - yet when we boarded the plane, there were only two 1st class passengers on the plane!! And, this flight too, was delayed for more than 2 hours. Believe me, I will never fly Alaska again.