Alaska AirlinesReviews of alaskaair.com

No plan b Waiting now for 5 hours in Las Vegas, in and out of a plane that keeps having issues. It seems there is no plan b. Very much amateurs on the job it seems

I checked in for my (expensive!) flight almost a day before the departure time. And yet, apparently because I was the last passenger to check in, I was *booted* off the flight I paid $600 for, with only a few minutes notice before departure after I had already passed through TSA security. When I checked in online the day before, there was NO notice that I was the last passenger and may be asked to forfeit my seat because of this. So I planned my rides and accommodations for my trip exactly as I booked it, since there was no indication from Alaska that it would go otherwise. The replacement flight I was placed on delayed me by over 9 hours, taking up a whole day of work and putting me in a strange, big city after dark, which quite possibly puts me at risk of bodily harm and danger as a young woman traveling alone. The entire reason I booked that expensive daytime flight initially was specifically to avoid an after-dark arrival, out of safety concerns. The only reason Alaska gets one star is because the in-person airport employees themselves were extremely lovely and helpful. My issue here today comes from executive policies - I know overbooking flights is a corporate policy and not the blue collar employees’ fault, so they certainly should get credit for doing a great job. It was only after one of the very kind desk employees advocated for me to get free checked bags on my return trip that I was offered a $75 voucher to Alaska for future use, as the call center could not, for some reason, give me free checked bags on this flight nor on my return trip a few days later. A voucher is rather meaningless to me though, unfortunately, as I will never risk repeating this experience by purchasing anything further from Alaska. I’d like to emphasize again that the customer-facing employees in the airport itself did an amazing job and were very pleasant and accommodating! It is simply the appalling corporate greed at the top levels of the company that I find disappointing and distasteful, for creating and perpetuating these unfair overbooking/overselling policies. I almost always fly Southwest and simply by chance found a less expensive flight with Alaska in this one instance, and now I have been thoroughly reminded why I never fly with any other airline. Quite a disappointing first (and certainly last!) experience with Alaska.

Simple thinks like publishing international phone numbers that work wouldn't be too much to ask for!

Flew first class NYC to LAX on AS182 at 8:30pm Alaska is one if the worst airlines I have flown in 40+ years. We flew first class on a 6+hr flight and A) first class seats do not recline at all B) no screen provided to watch movies - would have been good to know when we checked in A very boring and very uncomfortable flight . We flew American Airlines last time - wonderful plane , full reclining seats, movie screens etc - a much better way to go . And it takes 1 to 2 hrs to get through to Alaska customer service if you phone ; and if you have an overseas mobile they can not ring you back. Tried on 2 occasions to sort out my booking which for some reason we could not do online checkin. We had to line up at the airport and do an over the counter checkin.

Booked a flight with connection in Seattle but the plane was 1.5 hours last taking off. We missed our connection. They transferred us to American with a 7 hour layover. But nobody from America n was at Seattle. Tried to get help from Alaska air desk but the girl was surly and would not help us. We are 2 older disabled ladies dumped by Alaska air with no way home. Alaska air takes no responsibility for what they have done to us. Our luggage is gone. We don't have a way home tonight and we are scared. Alaska air will not even try to help. The help counter is closed. DONT FLY THIS AIRLINE!!!! YOU WILL NOT GET THERE.

The return trip my spouse and I had booked Pasco, WA connecting in Seattle, WA then direct to Washington DC was cancelled without notice which we did not discover until we went to check in online. After an hour and a half working with customer service, we were booked Pasco - Seattle - Detroit. From Detroit we were to get on United to continue on to DC. We wasted 1-1/2 hours getting the flight corrected and three hours delay due to the extra layover. Once we arrived in DC and waited an hour for our luggage, we discovered that Alaska had never put our bags on the plane in Seattle and they were languishing there. Understanding that things can happen, this was only our second time flying Alaska. The first time we returned to DC early only to sit 30 feet from the gate for over 1-1/2 hours making our arrival late. So far Alaska owes me $$ for re-booking me from a non-stop to a one stop flight (Seattle-DC) and 7 wasted hours of my life.

They canceled the flight and refused to credit in the original form without being on a call with them for several hours.

I recently booked my travel with Alaska airlines and without any notification airlines cancelled my flight. I came to know about the cancellation only when I went to check-in online. This was super frustrating and me/my family had to spend tons of money to book last minute flight with another airlines and had to go through lots of hassle. The airlines didn't even provide the refund for the flight which was cancelled and you couldn't reach their customer service as you have to wait for hours to connect to them. Recommending everyone to not book flights with Alaska airlines as they have poor customer service, communication issues and don't provide your money back.